Advert

Arriva’s bumpy first year

A year ago, when Minister Austin Gatt unveiled the new public transport service, he did so in a blaze of promises.

The main challenge this year… is to increase usage

People who did not want to use the buses, he pledged among other things, would no longer be able to use the excuse of unreliable timings.

But, one year after the smart, aquamarine Arriva buses replaced the old yellow clunkers, commuters are still complaining that the service often does not run on time.

It is just one example of how it has failed to live up to the hype – although there have been distinct improvements in several areas over the past few months.

An Arriva spokesman gave the company’s own excuse for the new “unreliable timings the service was “at times” disrupted by traffic congestion, road works and badly parked vehicles.

“Arriva respects and keeps in line with timetables and to this effect we can confirm that 99 per cent of routes are completed,” he said.

In April Dr Gatt said Arriva had been fined €284,250 since November over shortcomings in its service, including delays. During his speech on July 2, the eve of Arriva’s first day of operation, Dr Gatt did prepare the public for teething problems.

People flocked to the bus terminus in Valletta last year as they tried to figure out how to use the new system. Photo: Chris Sant FournierPeople flocked to the bus terminus in Valletta last year as they tried to figure out how to use the new system. Photo: Chris Sant Fournier

In fact the new service got off on the wrong foot, with some 100 drivers surprising everyone by not turning up for work because they disagreed over their work rosters. The issue was eventually ironed out but not before making it a nightmare for Arriva.

However, the drivers have remained somewhat volatile as yesterday they set up a new union to fight for their rights and handle the collective agreement, still a bone of contention.

During his speech, Dr Gatt had also said people would be experiencing more comfortable and environmentally friendly buses. Most are glad to see these two promises were, by and large, kept. Two exceptions are the lack of air conditioning in some vehicles and the occasional bump and delay experienced by commuters from countless minor accidents in which the buses have been involved.

Improved routes were also among the promises – a claim that turned out to be fiercely contested by commuters for the first few months of the service.

They complained bitterly that they were taking far too long to get to their destination.

Since then, Arriva has revamped its routes, re-introducing the direct buses to Valletta from every locality that everyone was used to from the old system, and the complaints seem to have died down.

A spokesman for the company said there were no further new routes in the pipeline.

So what are the plans for the year ahead?

“Arriva’s main challenge this year... is to increase bus usage on the Maltese islands,” he said.

“We will be promoting bus use and the services available such as airport routes, routes to popular beaches, the night service, connections to Gozo and much more.”

Advert

63 Comments

Post comment

Please see our new Comments Policy

Comments are submitted under the express understanding and condition that the editor may, and is authorised to, disclose any/all of the above personal information to any person or entity requesting the information for the purposes of legal action on grounds that such person or entity is aggrieved by any comment so submitted.

At this time your comment will not be displayed immediately upon posting. Please allow some time for your comment to be moderated before it is displayed.

For more details please see our Comments Policy

Your User Profile is incomplete.
Please click here to complete your profile before posting comments.

cesco di luigi

Jul 3rd 2012, 19:22

I have observed exactly the same things in one year of using Arriva.

James Dewar

Jul 3rd 2012, 16:33

And HOW MANY TIMES does the travelling public have to ask before there is an informed, honest and accurate answer to these and many other questions?

Alfred Fenech

Jul 3rd 2012, 14:07



Old buses, new bendy buses, old patterns and new patterns that take one around in a circle
to get to destination. I thought that taxis did that. What a mickey mouse country. Viva Austin.!!!

Mr Peter Korsten

Jul 3rd 2012, 12:18

And get the old drivers back? Please, no.

Adrian Pavia

Jul 3rd 2012, 12:24

Le ahjar kif qieghdin mill dawk ta L-ATP. Ma nistax nifhem kif tista' tfahhar id dizastru li kellna qabel. Kulhadd jinsa ghandikun!

James Dewar

Jul 3rd 2012, 13:44

Anthony, maybe not a bad idea (in fact maybe a good one) and whilst you quote a period of four months notice I wonder if in fact there is a condition in the contract that allows the government to rescind the agreement for contractual non compliance in certain aspects and if so I further wonder how close we are to that point or has it already been passed?

Anthony Pace

Jul 4th 2012, 07:47

Mr Dewar, the goverment can terminate the contract for breaches on a irregularities and bring in their own. It would take four months to organise something else, buy out some of the buses, order some more in(smaller ones, get the bus-drivers going again, etc) but this goverment hasn't got the guts to do it. The minister could easily have done it in the first month!!

James Dewar

Jul 3rd 2012, 13:02

Victor, Whilst this will be seen by some as a drastic and unrealistic solution I tend to agree with you. What it needs is for those who are empowered to make such decisions to act rapidly and decisively as things are likely to get worse as the fleet ages and drivers and staff become further demoralised. The old saying of "if it ain't broke, don't fix it" DOES NOT apply in this case and the "service" was broken from day one ( I witnessed the glittering launch, cringe cringe) for a number of reasons and needs "fixed" without delay. If the majority of customers are unhappy 12 months down the line I shudder to think how unhappy they will be in five years time or at the end of the 10 year contract. Maybe even the ever silent "Arriva" would now welcome a "get out" or tactical withdrawal on the basis that it is better to have tried and failed than not to have tried at all! There is little doubt that there is a large element of failure associated with the venture that will be difficult if not impossible to recover from.

Cinzia Fenech

Jul 3rd 2012, 12:42

I have only used the Arriva buses twice, first time I was waiting at a bus stop and the bus was coming at full speed and the driver had to brake really hard, and the good bus driver decided that it was appropriate to swear and shout as much as possible. I was the only person on the bus and was scared during the whole trip.

On my second and lastI was waiting for the Xghajra bus in Valletta, the timetable clearly shows that the service runs every 30 mins, but after i have waited for more than an hour, i asked at the desk, the reply was 'Don't worry Miss, the ticket is valid for another hour !!' I was completely speechless !!

I will be more happy catching a taxi, walk, or hitch-hike than experiance another Arriva failure.

Anthony Pace

Jul 3rd 2012, 11:53

They are applying the same principles as in the UK - reduced services on Sundays and public holidays.

James Dewar

Jul 3rd 2012, 13:48

Paul, good to see you have a great sense of humour in these troubled times! At least I hope it's humour and not a real request!

C Borg

Jul 3rd 2012, 14:53

If I'm not wrong, that was one of the promises we had before Arriva took service. Every stage was to have live arrival times and there should have been also some way to check times through mobile phones.

Mr Joe Camilleri

Jul 3rd 2012, 11:01

If they have a decent service, stick to their timetables, and use narrower busses, then surely there will be much less road congestion

Nadine Genovese

Jul 3rd 2012, 11:48

Why was it that the old system timetables used to be on time??

James Wightman

Jul 3rd 2012, 11:43

It may be a coincidence but the bicycle advocacy group, noted a sharp increase in the number of cyclist commuters since the start of Arriva. Clearly many commuters are voting with their feet literally.

M Sciberras

Jul 3rd 2012, 10:59

Your sage words and conclusion leave me speechless. Not travelled by bus once in 30 years and still able to give judgement. Wow!

Alfred Sacco

Jul 3rd 2012, 11:39

"the devil we knew" : have you forgotten the smoke-emitting buses, the claustrophobic so-called London buses with no windows, equivalent to a sauna, the bone-shakers with nails sticking out of seats, the extremely bad-dressed drivers, the unavailability of wheelchair or push chair space, the loud playing stereos during journeys.....and much more......oh yes, I too was amongst the first to criticise the crazy network which was initially launched, but the new buses were an improvement on the old ones (even if they came without AC's) so come on, let's not be TOO negative, I think things have improved. Of course, much more needs to be done, like quicker routes and more punctuality.

James Dewar

Jul 3rd 2012, 13:59

Lorna, If the volume of complaints on these pages is a fair indicator then you are probably correct!

Steve Zammit

Jul 3rd 2012, 10:52

routes 41 and 42 need to have there frequency doubled

Mr Joseph A.

Jul 3rd 2012, 11:09

Agree!!!

Edgar Apap

Jul 3rd 2012, 13:20

What Kind Of Common Sence You Have To Have For Allowing The Changing Of Bus Drivers Near The Grannaries In Floriana ? In That Short Street There Are 3 Bustops, One Traffic Light , A Zebra Crossing And The Changing Of The Bus Drivers . They All Sit There On The Pavement And They Dont Even Bother Get Up To Walk Over To The Bus Unless It Stops Directly Infront Of Them When At One Time There Could Be As Many As 6 Or 7 Busses Waithing For The Drivers Change Over . The Positive Of It Is That Tourists Laugh Thier Heads Off While Taking Pictures Of The Saddend Bus Drivers . So From Pieta To Near The Granneries Takes 5 Minutes And From Near The Granneries To Near The Tryton Fountain Takes Another 5 Minutes . Why Cant The Bus Drivers Change Over In Valletta Bus Terminus ? Is That Too Much To Ask ?

James Dewar

Jul 3rd 2012, 13:38

Lawrence, if your figures are correct then surely for a fraction of that expenditure the "old regime" could have been modernised and brought into "Euro compliant 21 st century mode". Ten out of ten to the marketing men at Arriva for achieving their goal. However I hope for their sake there is not a "clawback" clause in their contract based upon subsequent success.

Advert
Advert