Melita’s lack of customer care

Melita plc has been criticised in The Times on numerous occasions regarding their service particularly the way they treat their customers. I do have a margin of tolerance but they exceed that many times over.

For the past couple of years, Melita’s sales personnel had been persistently trying hard to sell me their landline service. I always informed them their land line structure was not compatible with my burglar alarm system.

Recently, a more determined sales personnel assured me their system is now compatible with alarms. I was very clear that the landline has to be compatible otherwise my alarm would be rendered useless.

Having been assured of this, I subscribed to their service. Immediately, I noticed that the alarm had been rendered useless. The security alarm supplier confirmed that the alarm has been jeopardised. The only remedy I had was to place the alarm onto a mobile module and exclude the landline, costing me €450. Melita refused any liability insisting that I should have confirmed with the supplier first.

Moreover, some movie channels have been removed without any explanation while the programme guide indicating the times of each programme is mostly inaccurate or void completely making their HD box recording feature worthless.

Their phone calls to capture clients are untiring but once you become their client they will not answer any legitimate enquiry you make to them. Unfortunately, this is a very short sighted policy as one cannot fool people all the time.