Weekly consumer advice

• Money refund is one of the solutions that the law provides, but not the only possible solution, and definitely not the first to resort to.

• The seller is always responsible for providing a solution when a purchased product is not in conformity with the contract of sale.

• Whether or not we can exchange an unwanted good or ask for a cash refund depends on the shop’s return policies.

• Whenever we are in doubt about our rights and responsibilities, we may contact the Office for Consumer Affairs for more information and help.