• Regardless the cause of the delay, the airline is legally obliged to provide passengers with assistance.

• When a flight is cancelled, besides to care and assistance passengers are also entitled to financial compensation.

• When flights are cancelled passengers are also entitled to a refund of the flight ticket or to alternative transport to reach their final destination.

• Financial compensation does not apply if cancellation was caused by extraordinary circumstances.

• When a flight is overbooked, airlines must first seek for volunteers before passengers are denied boarding.

• Passengers who are denied boarding due to overbooking are entitled to assistance and compensation.

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