• Legally, consumers have a right to request a remedy when the goods purchased are not in conformity with the contract of sale.
• At first, the seller may offer to repair or replace the defective product.
• A cash refund may be requested when repair or replacement are either not possible or may cause a significant inconvenience to the consumer.
• Complaints about defective products may be lodged with the Office for Consumer Affairs by calling freephone 8007 4400.