• Legally, consumers have a right to request a remedy when the goods purchased are not in conformity with the contract of sale.

• At first, the seller may offer to repair or replace the defective product.

• A cash refund may be requested when repair or replacement are either not possible or may cause a significant inconvenience to the consumer.

• Complaints about defective products may be lodged with the Office for Consumer Affairs by calling freephone 8007 4400.

Sign up to our free newsletters

Get the best updates straight to your inbox:
Please select at least one mailing list.

You can unsubscribe at any time by clicking the link in the footer of our emails. We use Mailchimp as our marketing platform. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing.