Weekly consumer advice
• Consumer rights do not change during the sales season.
• Consumers should check the goods for any apparent defects before finalising the sale.
• If an item is not faulty, consumers need to rely on the retailer’s exchange or refund policies for a solution.
• Consumers should always ask about the shop’s return policies before buying.
• Misleading practices may be reported to the Office for Consumer Affairs on Freephone 8007 4400.
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