Centrecom business unit celebrates five years of operations

Centrecom, a front and back office business unit of the World Aviation Group, is celebrating five years of operations in Malta. The World Aviation Group, a joint venture between Air Malta and Cassar Aviation Services P/L of Sydney, employs 168 staff, most of whom are deployed in Centrecom.

Prime Minister Lawrence Gonzi recently visited the facilities of the group where he was welcomed by Leslie Cassar, managing director and Dominic Attard, CEO. Also present was the Australian High Commissioner Anne Quinane and Peter Davies, CEO of Air Malta and a director of the World Aviation Group.

In a short address Mr Attard highlighted the strengths of the company which revolve around the recruitment and retention of skilled professional staff and leading edge technology.

“We at Centrecom recognise the fact that the world in which we live today is a consumer driven and internet enabled world. Customers today are not just making a phone call but want to know that they can be in contact with their supplier or vendor any time and any day. In this age of technology driven communications we add the human aspect to the process. People do not like talking to machines. Our work is very conducive to school leavers, graduates and mothers returning to work. We conduct dialogue management on behalf of our clients,” Mr Attard said.

One of the recent projects for Centrecom was to support the National Statistics Office with the national census. Centrecom handled around 22,000 calls during October and November assisting people with their queries in order to complete the census papers.