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Flypass complaint

I am a permanent Flypass member with Air Malta.

I live in Malta but work exclusively overseas and travel mostly with Air Malta for all my business trips and then several trips each year overseas with my wife and children.

I regard myself as a loyal and proud customer of Air Malta.

I currently have 65,000 air miles on my frequent traveller account and have attempted to get Flypass travel awards on three different flights over the past two months by sending e-mails to Flypass.

I have phoned several times to find a phone that just rings and then cuts me off; I’ve sent six e-mails to the Flypass e-mail address (which is correct) to request the upgrade and had no reply.

I then tried customer service who expressed apologies and forwarded my complaint to Flypass with a promise of a reply that I also never got.

It feels like someone has instructed the Flypass department to not answer phones or reply to e-mails?

Does anyone at Air Malta care?

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