• In the event of long delays, passengers must be taken care of by the airline operating the flight.

• When delays exceed five hours, passengers may opt for reimbursement of the full cost of the ticket.

• Cancelled flights should either be reimbursed or passengers should be re-routed.

• Financial compensation applies to cancelled flights.

• Financial compensation does not apply if the cancellation is caused by extraordinary circumstances beyond the airline’s control.

• In cases of overbooked flights, the air carrier must first call for volunteers before denying passengers against their will.

• Complaints against airlines may be filed with the Office for Consumer Affairs.

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