Centrecom agreement with German TAS AG for multi-lingual services
Centrecom Ltd, the call centre unit of World Aviation Group, has signed a partnership agreement with TAS AG of Leipzig, Germany. The two companies were brought together with the help of Malta Enterprise. This collaboration will enable the two companies...
Centrecom Ltd, the call centre unit of World Aviation Group, has signed a partnership agreement with TAS AG of Leipzig, Germany. The two companies were brought together with the help of Malta Enterprise.
This collaboration will enable the two companies to offer seamless multi-lingual services to the international market. German and English linguistic skills and capabilities within the two organisations will be greatly enhanced.
TAS AG has been offering integrated solutions in dialogue management for almost 20 years. The core competencies of both companies lies in customer contact operations and management.
The partnership will strengthen the abilities of the two organisations to continue to achieve the highest international standard in delivering services to their clients.
“We are very happy with this collaboration agreement. TAG AG is a formidable partner which operates five contact centres engaged in a variety of services to banks, catalogue sales and others. We will bring to the partnership our extensive linguistic skills and our experience in the airline and travel products” said World Aviation Group CEO Dominic Attard.
The agreement envisages also the exchange of staff, co-marketing initiatives and other forms of collaboration. Centrecom confirmed that partnership is the first of a number of similar agreements it will have as part of its market and service strategy.
Sylvia Geyer, owner and managing director of TAS AG, said she was looking forward to strengthen this relationship.
“We at TAS AG are very excited about this relationship with our Maltese partners. We believe this will strengthen our respective companies and allow us to create joint multi-lingual solutions in the market.”