Misco to offer more City & Guilds Awards in customer service

Misco is broadening its training programme portfolio to offer Level 3 and Level 4 City & Guilds Awards in Customer Service.

City & Guilds is the UK’s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With more than 8,500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done.

Since September 2010 Misco has delivered City & Guilds Level 2 Awards in Customer Service and Office Procedures for a year.

The level 3 and 4 Awards in Customer Service benefit front-line employees through increased confidence to deal with different customer behaviours to ensure customer satisfaction.

Participants develop all the skills needed to deliver effective customer service perfecting their skills to listen, help and meet the needs of their customers and enhance the customers’ experience of their services and products.

The Level 4 Award in Customer Service is an internationally recognised qualification which aims to provide candidates with an understanding of the benefits of developing their own as well as others skills within the customer service environment. The programme includes how customer service can be developed, monitored and improved and is an excellent complement to any manager or supervisors current skills and qualifications.

Misco Consulting runs a range of City & Guilds qualifications. Information is obtainable from Wendy Raywood at wraywood@miscomalta.com or on 22 054602.