• To have the right to exchange or return a purchased product, it should be either defective or not as agreed during the sale.

• It is the law that stipulates the kind of remedies that consumers may request.

• A cooling-off period only applies to sales carried out through a distance means of communication or from a door-to-door seller.

• Usually gift vouchers have terms and conditions attached to them that have to be observed.

• Consumer rights remain the same all year long.

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