As yet there is no sign of Arriva having kiosks near the bus stops to facilitate the buying of tickets and to give information. A classic example is at Mater Dei Hospital where the activity is 24/7 and it is shameful to see the Arriva people calling their superiors to send them more buses.

What about Arriva advertising their fare on bus shelters to let people waiting for the bus know the exact fare and to prepare the exact change?

Meanwhile, some drivers insist that people who bought the seven-day ticket have to wait in the queue with the other people buying new tickets before showing the driver that their tickets are valid. After this process the drivers then park their buses in places like the Sliema Ferries so that inspectors can board and check our tickets again. Reminder: We all want to arrive at our destination on time. If Arriva want to check tickets that’s fine, but the inspector should also help the driver to keep order on the bus.

Another point: the tickets are valid for seven days but the cheap print fades away within two days.

Arriva should seriously start thinking of buying more buses too, as they seem to be full all the time. It took us one hour to travel from Valletta to Sliema and this is one reason why people are not yet encouraged to use public transport.

The bus drivers are facing tough times; I hope they remain calm and polite when dealing with their customers.

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