As yet, no sign of Arriva having kiosks near the bus stops to facilitate the buying of tickets and to give the proper information. A classic example is Mater Dei Hospital where the activity is 24/7. It is shameful to see the Arriva people calling their superiors to send them more buses.

How about Arriva start thinking of advertising fares on the bus shelters to let commuters prepare the money?

Meanwhile, please note that some drivers insist that people who bought the seven-day ticket have to wait in the queue with the other people getting new tickets and this for the driver to check that their tickets are valid. After this, the drivers park their buses at the Sliema Ferries so that an inspector can again check tickets. Of course, all commuters look forward to arriving on time at their destination. If Arriva wants to check the tickets that’s fine but, there again, the inspector should not only check tickets but also help the driver keep order on the bus.

I would also like to point out that although the tickets are valid for seven days the cheap ticket print fades away within two days.

The operator should seriously start thinking of buying more buses because at all times the buses are full. It took us an hour to travel from Valletta to Sliema and this is one good reason why the people are not encouraged to use public transport yet.

We were in St Julians and bus 13 took more than 15 minutes to arrive. Then, the X2 bus arrived but the driver insisted that only people on their way to the airport should board. As we wanted to go to Balluta we had no choice but to wait for another 10 minutes for bus 13.

As Arriva drivers face tough times, I hope they remain calm and polite when dealing with customers.

Arriva should address more promptly complaints made by clients who are paying higher fares than before.

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