Starwood Award for Westin Resort director of revenue management

Francis Busuttil, director of revenue management at the Westin Dragonara Resort, has been awarded the Starwood Presidents Award 2010 for his outstanding leadership skills and techniques in the reservations department at the Westin.

The president’s Award was presented to Mr Busuttil by general manager Michael Kamsky on behalf of Roland Vos, president of Starwood Hotels and Resorts for Europe, Africa and Middle East Division.

The criteria of this award is based on a number of key areas; mainly the focus on quality of guest experience, focus on employee satisfaction, morale and staff development and general contributions to hotel and staff activities. The candidate must also genuinely demonstrate outstanding management capabilities in order to be eligible for this award.

Mr Busuttil comes from an operational background, and joined the Westin Dragonara Resort in March 1998 as director of rooms division.

“Throughout the years, Mr Busuttil mastered his skills in relation to the provision of professional and friendly guest interactions. Today, he brings his years of experience to his current position of director of revenue management.

“Being in charge of the reservations department, he has contributed substantially towards passing on his knowledge and experience to the reservations team in order to be able to provide a high quality service,” a company statement said.