Arriva gears up for new bus service
Arriva have stepped up a gear to prepare customers for the new services and fares the company will be providing.
Arriva takes over the bus service in Malta and Gozo on July 3.
The company has now embarked on an information drive since it will be working on completely new routes and times. Roadshows are being held in towns and villages.
Arriva Malta managing director Keith Bastow said that although there may be similarities the current routes, Malta will have a completely different network with three main bus stations – in Valletta, Bugibba and Victoria. The system will have 27 interchanges, which are bus stops serving more than one route.
The company is sending all households a comprehensive guide of the new services, including bus routes, their frequency and a network map showing all the routes.
A website with timetables and route maps, www.arriva.com.mt will be launched tomorrow. A customer care call centre will be available seven days a week from 7 am. to 9 p.m. pm 21222 000
Mr Bastow said that the Valletta main line routes will be numbered under 100 and those linking other towns and villages above.
New services include four airport express routes, night buses between 11 p.m. and 4 a.m. on Friday and Saturday all year round in some areas with extra days and additional routes in summer.
The day service will be offered between 5.30 a.m.-11 p.m. and there will be summer and winter timetables with peak and off-peak hours.
In a first for Malta, timetables will be published in line with internationally recognised standards. These will be available at bus stops and on the website and they will be easy to use.
The system will have a wide range of tickets, including the Arriva Saver Card for frequent users.
Holders of Maltese ID cards will benefit from discounted travel – a two-hour ticket will cost €1.30, a day ticket €1.50, and a seven day ticket €6.50.
A 30-day saver ticket is €26 and a 90-day saver is €72.
Gozitans can purchase a 30-day Gozo ticket for €10. Moreover, if they have a ticket for Malta they can use it for free travel in Gozo.
There are also child fares, KartaAnzjan rates and student discounts.
A penalty fare of €10 for people found not having the correct travel ticket may be incurred.
The fare structure is frozen for three years.
Mr Bastow said that despite all achievements, all would fail if the public did not take on their part of the deal and start to plan their future travel needs with the aid of the facilities being made available.
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Reuben D. Spiteri
Jun 21st 2011, 15:15
I doubt I will be using the bus system myself, as I work at the Freeport and I have to go all the way past the main building till the Oiltanking gate. Can't see Arriva providing a service for those who work there.
Mr dawn bruno wood
May 28th 2011, 15:15
am i to believe that a two hour journey is going to cost 1.30 euro so if i want a day ticket its 1.50 so for me to go to valleta and back it cost a min 1.30 if im quick. a big change from 52cents there and 52cents back. same drivers same attitude same road manners nothings changed except the bus and the name.
Louise Zammit
May 28th 2011, 14:50
Well this bus servuce will not work for me. St lucia to valletta has been taken off. I have to call 2 buses to get to valletta now.
Mrs mary s
May 28th 2011, 13:10
I think the new system should be better than your present one. As tourists we used the bus system, it was very hot, no airconditioning, the bus was packed we were like sardines. The drivers were in dirty singlets. One driver decided to drive passed his house and have lunch while we waited in the hot bus, we laughed so much, we couldnt believe it. We never got a ticket and we never got change, so maybe the new system will be a bit more orderly and efficient. Its always a bit hard till everyone gets used to the new system i must admit though we loved the look of the old buses we got a real feel for the culture.
Patricia Mifsud
May 28th 2011, 12:08
Looks like I will still have to use my car to go to work. There is no direct route between Swieqi and Gzira. No way am I going to take the scenic route resulting in a 45 minute journey for what normally takes me less than ten minutes in my car.
Mr Martin Ellul-Mifsud
May 27th 2011, 22:45
Looking greatly forward to this!
Please update http://www.maltawiki.com/wiki/Arriva with your impressions and experiences regarding the new bus service.
Isabelle Zammit
May 27th 2011, 20:53
Does route between bkara and san gwann will still be available?? apparently as i saw on the arriva website it won't!! i am very dissapointed that some routes have completly changed!! they should have left the old ones but still add new routes.. Now from july i have to walk it all the way to Mater Dei in the summer heat just to catch a bus to san gwann!! and in the morning have to stop to mater dei and walk all the way to bkara civic centre venda. Its completly useless to wait and catch another bus just to go to bkara bypass with this new route number 22
Isabelle Zammit
May 27th 2011, 20:34
i saw the new routes on the arriva website and i am dissappointed that which was the bus number 42 driving from san gwann to birkirkara won't be available anymore! this route was very comfortable. Now i saw that i have to catch a main line bus from san gwann (ok till now) but have to stop to mater dei and wait for another one to take me to bkara! usually the 42 bus goes on and drives to bkara bypass and stops near the civic centre. Now i have to check for direct routes if they go to bkara bypass or not which apparently there are none. this is gonna take useless time as usually i arrive in 15 mins. It really bothers me a lot cause i am not gonna save time but on the contrary have to wait and catch another one
i believe that some routes should have stayed like they were but still add new ones.
Mrs Maria Rosaria Brincat
May 28th 2011, 14:48
Jista jkun li ghandek zball ghax safejn naf jiena is servizz min kull lokalita jibda fil 5.30 ta filodu.
Nadine Delia
May 27th 2011, 17:51
Ghandi kif rajt il-leaflet tas-servizz il- gdid pero iddizappuntajt ruhi ghaliex gejt affettwata direttament! Jien ma nsuqx u nuza tal-linja kuljum; naqbad tas-6.15am. Id-dizzappunt huwa li l-ewwel karozza se tibda fis-6.27 am u ghalhekk jien ma nistax nibqa nasal fil-hin ghax-xol tieghi!! Il-hinijiet tar-rotta taghna kienu medja ta' kull 20 minuta. It-tieni dizzappunt huwa li l-hinjiet ta' tal-linja issa gew kull nofs siegha!! X'se jaghmlu n-nies bhali, ghaliex f'tal-linja ma nkunx wahdi! u qabel tal-linja tas-6.15am hemm ohra fis-6.00am!!!
Tarcisio Bonello
May 27th 2011, 10:54
Proset Arriva
What about a ONE DAY FREE TRAVEL OFFER to start off the service..... something like a house warming party !! It will surely attract current Non Bus Users like myself and will serve as a stimulus to come 'On the Busses'
Proset again
Mr Alex Buds
May 27th 2011, 23:55
Correct spelling is Prosit...
Mr Leonard Brincat
May 27th 2011, 09:29
L-Artiklu jghid li dawk min ghawdex jistaw juzaw is servizz b'xejn jekk ikollhom biljett ta Malta. Nista nistaqsi jekk il Maltin ghandhomx l-istess privilegg?. Grazzi u il gurnata t-tajba lil kulhadd.
Mr John Micallef
May 27th 2011, 09:21
If Arriva's service is anything like their website in speed and information, then I'm not impressed.
Mr Matthew Grima
May 27th 2011, 09:47
After reading this comment, I was thinking "this guy must be exaggerating", but the speed of that website is abysmal.
Chris Vella
May 27th 2011, 08:19
What I’m afraid off are the drivers and I’m not referring to the ones that used to drive the ATP buses and are going to work with Arriva because all they need some of them are some PR Lessons, no questions about their driving skills.
I’m afraid of the new ones with no experience at all on how to handle a bus. Ok their driving lessons may have been on full day or half day not just one hour but after a week I wonder how much one may have learned in an empty bus just with the instructor even if they obtained the D Licence. When the bus will be loaded it will be a different situation and let’s not mention wet roads in winter.
Good Luck
Mr Lawrence Cardona
May 27th 2011, 05:11
I thing that these fares are quit good comparing them to other countries in europe now we have to wait to see if they run in time and that good shelters are availabe to all the users the last time i've been in Berlin Germany the prices are a 7 day ticket euros26.50c wich compared to the maltese our are quite cheaper yes it's true that you can use even the trains but it's no one's fault that our size it's what is it and we don't have a place to have trains and if someone is red handed using the service without paying or with the wrong ticket the fine is 40 euros so i thing in our country we are being more than fare now we have to wait to see the type of service we are going to be offered by the way the Arriva group also are the same company runing the service in Berlin so i think it would give us a good result. Good luck to all.
Mr Joe Gatt
May 27th 2011, 08:59
Hopefully the service is efficient and cost effective, so it`l it will be used, if not, then?
Cannot compare with other nations, unless one compares the standard of living too.
Mr Peter Korsten
May 27th 2011, 00:10
Hmm, four Airport Express lines, including one from the village where we live. And guess whose job is moving next to the airport within the foreseeable future?
The only thing I would like to suggest to Arriva is to make their route map available via Google Maps/Earth, so that one has a better idea of where the buses will be driving: the current route map looks promising, but lacks features.
Mr Charles Grima
May 28th 2011, 12:16
The current route map is more than lacking in features... it is abysmally empty of ANY features.... I strongly suggest somebody listens to Mr.Korsten's plea....
It is after all 2011.... one more year an all that... :-)
Chanelle Cachia
May 26th 2011, 23:37
Gr8 finally we'll maybe having public transport which is up to standard as that of countries abroad.....maybe I'll end up using my car less...who knows...
Mr Alfred Grech
May 26th 2011, 23:09
If I plan to go to Valletta and estimate it will take me less then two hours but for some reason, i end up longer than two hours. I paid 1.30 for the return fee. What will happen? will i have to pay an extra 30 cents or will i have to buy a new ticket?
Reuben D. Spiteri
Jun 21st 2011, 15:09
Mr Grech, isn't 20c a bit TINY of a 'sum' of money to be complaining about? Just take the 1.50 day ticket and put your mind at ease. You might meet someone you know and stop for a chat without worry.
The 2 hour ticket is kind of a joke to me, as compared to the 1.50 day ticket it's mighty expensive.
Joseph Farrugia
May 26th 2011, 22:42
What is conventionally not being mentioned is that Arriva is arbitrarily setting up bus stops in some really silly places with no permit, consultation or regard for the local infrastructure. I live in a tiny, narrow street that corners with a wide street that serves as an entry to the village I reside in, & guess what I found today....?
Yes, the ominous four studded round base cemented into the ground without any permit (the local council was not informed, neither were the local Police), prior notice or consultation; which will provide inconveniences to no end to commuters & residents alike;
when there is already a wide street available for a suitable bus-stop. This is not a case of NIMBY (google that), I am happy to have a fare stage close to my residence; but a clear situation of a needless inconvenience (traffic, parking space reduction, more dangerous route, etc) when there is a far better solution.
I emailed Arriva to no avail (there were no contact phone numbers up till this morning!); I doubt common sense will prevail upon the Arriva monster.
Victor Vella
May 26th 2011, 21:46
Traveling from Marsa scala to Mosta daily costs me Euro 50 per week, if the busses would keep to the timetable as promised and as they do whereever Arriva runs the service then I would be saveing quite a penny, ply I do not have to service the car so frequently, which is another saveing.This not including the benefit of a small walk every day.To all those of you who are killing the service before it is born I ask you for a little patience.
Mr Dave Smith
May 26th 2011, 22:37
Victor I agree but right now given the safety and lack of confidence even my regular visitors to Malta rent cars as do I . Wonder who pays Mr Cassar's his wages? If it works, well done.But have my doubts.
Until then Avis Hertz ect......................
Mr Tony Camilleri
May 26th 2011, 21:12
A penalty fare of €10 for people found not having the correct travel ticket may be incurred.
A private company cannot impose a penalty which in effect would amount to a fine. It is only the legislative that can provide for it.
Mr Dave Smith
May 26th 2011, 21:57
It just is not going to happen ! And if it does I'll ring the bell in Mr C Cassars bar! Oh of course DB is ONLY a holding company with no liability?
Mr M Cachia
May 26th 2011, 22:07
You do realise that every single place I've been provides for busses/trains/ferrys to impose fines on people without a ticket? Actually 10 Euro is a cheap fine - I'd have expected it to be in the league of UK fines - tipo 500 to 1000 Euro
Joe Fenech
May 26th 2011, 23:17
Tony Camilleri, haven't you ever used public transport abroad?
Chanelle Cachia
May 26th 2011, 23:34
Usually these type of companies have officials for this...its like this all over Europe!
Mr Peter Korsten
May 27th 2011, 00:02
"A private company cannot impose a penalty which in effect would amount to a fine."
Of course they can. You go and try ride a train abroad and not pay your ticket.
Mr Clyde Ellul
May 27th 2011, 02:24
Of course they can!! Just as the utility companies can charge you interest on overdue bills, and just as is done in any other country! They especially can if the government has given them the authority to do it!
And mind you, if you sneak onto a bus without a ticket and they charge you a €10 fine, frankly you would have deserved every cent of it!
Mr C Cassar
May 27th 2011, 06:06
A private company has every right legally to impose a penalty on a service it provides that a customer that he/she has not paid for.
Mr joseph saliba
May 26th 2011, 19:30
The proof is in the eating. I hunger for the pudding until 03-07-2011.
Mark Jones
May 26th 2011, 20:21
I agree, but it can't be any worse than the present system. Twice in the space of three days, my son had traumatic journeys on his way to sit for MATSEC exams because on one occasion the driver decided he wasn't going the full route (probably the last journey of his shift) and my son arrived at the Lyceum in a fruit and veg van. On his way to the next exam, he stood waiting for 90 minutes for a number 8 bus.
On both occasions I e-mailed the ATP - ha,ha. Do you think I've had a reply???
Reuben D. Spiteri
Jun 21st 2011, 15:02
HA! I've had some experience with route 8 myself before I did myself a favour and got my driving licence. My fiancee is from Ghaxaq and before I used to watch buses speed through the bypass at F1 speeds.
No, I didn't bother trying to e-mail them. To be honest I didn't realize they were so up to date with the times to have an e-mail address.
S Witt
May 26th 2011, 19:08
people like me that work in Valletta and its almost impossible to go to bus to work are really looking forward for some more info re. the park and ride service!
Mr C Cassar
May 26th 2011, 21:32
How do you know it's 'almost impossible' to go to Valletta using the new service since the routes and timetables hav not yet been published?
George Chapman
May 26th 2011, 19:03
I look forward to the 3rd July with the high expectations that Arriva will bring Malta into the current century with regards to public transport.
I would not like to be in their shoes. They have a pretty high mountain to climb.
Joe Brincat
May 26th 2011, 18:54
Dreaming, I'm always dreaming!
Good luck, you need it.
Mr Paul Borg
May 26th 2011, 18:23
This is called planning, something we Maltese lack and need to follow up from such companies as Arriva. E 6.50 for a weekly ticket is really a great deal. Meaning it can be used both for work and leisure and should encourage more people to go out more and reach zones quicker than the present farse.
Ms F Goodwin
May 26th 2011, 18:22
That is nowhere near as expensive as I was expecting. 1.50 for a whole day's travel is extremely reasonable. Obviously not as cheap as the current buses, but then again we're expecting much better service.
Out of interest, how much will the tourists have to pay? Does anyone know?
Mr Stefan Gatt
May 26th 2011, 18:35
It is cheaper then current buses. Currently with 1.50 Euro, you can catch 3 buses, when Arriva starts operating, you can catch a thousand and you'll still pay 1.50Euro.
Mr Dave Smith
May 26th 2011, 18:19
Do Deustch-Bhan have a clue about Malta?
Mr C Cassar
May 26th 2011, 18:29
Arriva are the operating company, Deustche Bahn are the holding company and have no involvement in any of Arriva's operations, particularly in Malta.
Mr Dave Smith
May 26th 2011, 18:52
Under professional, efficient Maltese management one can assume?
Mr C Cassar
May 27th 2011, 06:08
No, under British management as explained in the many articles about the service over the last few months.
Mr j mifsud
May 26th 2011, 18:01
i do not care about the price as long as they offer a better service..people pls stop complaining for once in your life..thankyou =]
Mr Tony Camilleri
May 26th 2011, 21:10
People have a right to complain as much as they like and for as long as they like.
What I would want to know is who is paying for the new infrastructure such as the stages parking facilities etc for the Arriva buses.
Is it the company or us taxpayers?
And if it is us taxpayers why were such facilities not made before when there was the old service?
Is it because as usual where foreigners are involved for Gonzi money is no problem?
Mr j mifsud
May 26th 2011, 22:02
well then complain as much as you like..but i can assure you that it will get you nowhere :) cheers!
Roderick Micallef
May 27th 2011, 07:33
Don't be biased and selfish please. I only use the bus 1 time a day for 5 days. Right now this costs me € 0.47 every day. With the Arriva service, it's going to cost me € 1.50 each day which is exactly € 1.03 more every day. If I buy a 7 day ticket will cost me € 6.50 for a week which as stated before I use the bus only 5 times, therefore it will be more expensive this way too, guess what... € 1.30 everday.... € 0.83 more each day than it costs me today. I just hope they make a trip ticket for people like me who use the bust only 1 time in a day and then yes I WILL NOT COMPLAIN!!! THANK YOU
Mr BERNARD STORACE
May 26th 2011, 17:41
Presently, the route bus which services my village in Gozo has a frequency of two/three trips a day; forget about evenings. I am a frequent traveller to and from Malta and I am sure that no bus service will get me from A to B quicker than I can do it by car, and that is a round trip of 3 hours including the ferry ride and waiting time. I do not think that I will be using the bus at all but I do envisage a lot of hassle and hold ups to accomodate the new routes, bus lanes, added traffic signs and lights, no parking areas, single lanes on busy roads even during the night etc. And returning to Gozo after an evening out in Malta would not be possible either because I am convinced this service will not be catered for especially at the Gozo end of the journey.
Mr joseph saliba
May 26th 2011, 19:31
bad luck! For you!?
Mr Tony Gatt
May 26th 2011, 17:07
I hope they don't employ the bus driver who honked like fury because a car in front of him gave me the right-of -way at the crossroads before the multi-story car park in Valletta!
Mr C Cassar
May 26th 2011, 17:03
Night services need to run from the airport. There are quite a few flights that arrive after 11pm, some arriving at 2-3am. What about these people? Taxis are a rip-off at between €15-25 for a single trip. Fine if there are 6 of you but those on their own can't usually afford these prices. The Airport buses could simply coordinate with the flight arrival times after 11pm.
Michael Flaherty
May 26th 2011, 17:00
I hope they keep in mind that people in the south need services too, especially us in Marsascala. There's a night service from PV to everywhere, even dingli, on Fridays, but Marsascala (a growing village of over 14000 inhabitants) seems to disappear off the map whenever it's convenient. Same for hospital routes.
Last I checked, it will actually take me 3 buses to get to university via this new system. Assuming a modest waiting time of 5 mins per bus (15 mins) and a very generous 5min per bus trip (another 15 min), that's already slightly longer than it would take by car!
On a related note, I hope, I seriously hope, that drivers will finally take action against those people who blast infernal tunes from their mobiles. This is a serious tourist deterrent.
Mr Michael Buhagiar
May 26th 2011, 16:57
sur leonard brincat minghajr m'ghadek ippruvajt servizz gdid diga qed tmaqdar. Jekk ma jghogbokx is-servizz tat-trasport pubbliku uza l-vettura tieghek halli issa tigik iz-zalza ghola mill-huta bic-citazzjonijiet li ser ibbellghulek. Ghax issa mhemmx skuzi ghaliex wiehed ma juzax is-servizz tat-trasport pubbliku immexxi minn Arriva. X'tippredenti li jkollok servizz u infrastruttura gdida u ma thallasx haqq il-minimu possibbli? Mela qabel kont ahjar b;servizzz immexxi minn nies ta' kafkaf?.
Mr Leonard Brincat
May 26th 2011, 17:10
Sur Buhagiar jien ma maqdartx is servizz imma il prezz. Nahseb li ghandi dritt hux?
Mr M Cachia
May 26th 2011, 17:43
Not really Mr. Brincat. If you pay 47c you get 47c service, which we al agree is rubbish. To fund the service you need a good income which busses get from one off travellers. On the plus side if you use the bus frequently then the price comes down drastically to more aceptable levels.
Mr pacifico galea
May 27th 2011, 01:40
WOW DIN MA KIENETX FIL KUNTRAT TAL ARRIVA SA FEJN NAF JIEN LI JEKK MA TUZAX IS SERVIZZ TAL ARRIVA SE NIBDEW NIBILAW IC CITAZZJONIJIET. MIN FEJN SMAJTA DIN? JEW JISTA JKUN LI VERA LI FIL KUNTRAT DAHLU DIN IL KLAWSOLA WKOLL BIEX TAL ARRIVA U XI HADD MIN TA GEWW IGAWDI XI HAGA WKOLL
Charles Micallef
May 26th 2011, 16:51
Wish Arriva all the very best, their worse performance will still provide a service that will be 100 times better of what a number of the old bus drivers provided for the Maltese travelling public.
Mr Leonard Brincat
May 26th 2011, 16:33
Mela allura jekk ghandek bzonn one way ticket se jigik 83 cents iktar kull vjagg. Mill hazin ghal ghar
Alistair Busuttil
May 26th 2011, 17:00
ghidli kif jista jkun dak l-investiment kollu,managers fuq managers,advertising u x naf jien u tibqa tivjaggja bil-47cents il-vjagg.In-noll irid joghla ferm u ferm iktar maz-zmien
Mr Anthony Borg
May 26th 2011, 18:05
Given the exorbitant raises in energy rates and bottled gas, I know for sure that eventually, we will be facing much higher rates to board a bus.
....And before some wise guy comes up with lame excuses about how much better the new Public Transport will be ( yes, admittedly, it will be better with a British/German company running it), BUT...
and here is the big BUT, our miserable wages and pensions have not kept in step with these stellar increases.
-- And no, I am not being negative, just realistic, not accepting the propaganda that government continually bombards us with.
--
"IVA" for a better Public Transport.
"LE" for bus tariffs beyond our income.
Tonio Galea
May 26th 2011, 18:09
Actually! I pay €46.40 in all per month just to go from home to school and back, so it'll become almost half the price for me when the new service is launched! So for who ever uses the bus regularly it'll actually become cheaper for him...
Mr j mifsud
May 26th 2011, 18:17
@mr. Anthony Borg
sorry to disagree with you but you pay for what you get..if they are capable of offering a better service (which cant be that hard considering how lousy the current service is) then i have no problem in paying more.
and anyway if you buy a monthly ticket the prices arent so bad..if u consider going to work and coming back home everyday on the current system would add up to 28.20 euro per month..and with the new system it would add up to 26euro
Mr Matthew Mintoff
May 26th 2011, 20:02
jien nonfoq isu €2 tal linja kulljum igifiri f xahar nonfoq mas €60 tal-linja, bis-servizz il-gdid b'€72 ghandi ghal-xahrejn :D :D :D €48 gol-but mill-inqas :D :D
Mr Anthony Borg
May 26th 2011, 20:56
No, don't be sorry for disagreeing Mr j mifsud: that's your right.
Your calculations may be correct, but I am sure - yes, positively, that at first everything will be rosy (who wouldn't be happy to have a decent bus service).
But like everything else, the government will wash its hands when fares start to hike up, but our average income will remain stagnant.
Erik Jötunn
May 26th 2011, 16:18
I think it's rather ridiculous that the night service is only on Fridays and Saturdays. Does the government assume that people only go out on weekends?
Christian Ellul
May 26th 2011, 17:14
The problem is, public transport at night time on weekdays is not economically viable unless heavy subsidies are given...
B. Pollacco
May 26th 2011, 16:08
just had a look at a book in which was given to students by arriva just outside MCAST this morning. It looks very promising and i am looking forward to the new service. Good Luck Arriva
Mr Steve Sant
May 26th 2011, 16:05
Let us see the miracle that is meant to happen, loosing so many parking spaces hoping the bus system works, which I hope does. If not, I hope heads will roll. And what about the Park and Ride in Valletta, no news no nothing, what are we animals, only to be told and shut up. We want to know what is going on, people who work in Valletta cannot afford to pay Eu3.50+ per day. And then we hear how they make losses, what a laugh.
Mr M Cachia
May 26th 2011, 16:35
Well if you're a frequent user you buy a 90 day saver ticket which works out at Euro0.80 a day which is actually cheaper than it currently is for a return journey!
Godfrey Camilleri
May 26th 2011, 16:39
Did you calculate how much it cost you in petrol or diesel to go to and back from the Park and Ride?
anthony vella
May 26th 2011, 19:47
jiena nahseb li min jaqta biljett ta 1.50 ghal satejn jista juzah ghal park and ride ukoll meta il-park and ride tigi bil-hlas.
Mr Steve Sant
May 26th 2011, 20:56
Fair enough, I hope Arriva does work. But for those that need the car during the day and all the loss of parking spaces. By the way Arriva (the bus company) and Park & ride are unrelated. If you use the bus you don't need to use the parking. I repeat, if Arriva works fine, if not, we'll see. And please get someone to warn us about whats happening at Park & ride, like prices and rates and when the system will start. I heard 3rd July?.