Weekly consumer tips

• When a flight is delayed, passengers are entitled to care and assistance, depending on the length of the delay.

• If a delay exceeds five hours we can choose to cancel the booked flight and claim the money paid for the flight ticket.

• When flights are cancelled without prior warning, we should be offered the choice between a full refund and an alternative flight. We are also entitled to monetary compensation.

• Financial compensation varies according to the length of the flight.

• Extraordinary circumstances exonerate airlines from paying compensation.

• The Consumer and Competition Department can help customers when their air passenger rights are breached.