Q: I recently went to a shop to buy a new dehumidifier and the sales person tried to sell me an extended guarantee. Do I need to buy it and do I have any rights if I don’t buy it and the item develops a fault?

A: Buying an extended guarantee is purely at the discretion of the consumer. Whether or not you decide to purchase this extra guarantee, the retailer’s legal obligations are always applicable.

If the goods purchased are not in conformity with the description and specifications in the contract of sale, the retailer is legally responsible for any discrepancies.

The retailer is obliged to either repair or replace the non-conforming product for free.

Part or full refund can also be opted for when neither repair nor replacement is possible. The time limit of these remedies is two years from delivery of the product purchased.

An extended guarantee provides protection when both the commercial guarantee and our statutory rights run out. Whether or not it is beneficial to purchase this extra cover depends on its terms and conditions.

For instance, does this extended guarantee offer new for old or just repair? Does the repair cover both labour and parts, or only parts?

Does it also cover misuse and possibly loss or theft?

Our decision should also be based on the value of the product purchased. Obviously, the more we spend on a product the more it is worthwhile to purchase further protection.

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