Q: About a year ago, I purchased a kitchen that also included all appliances. One of these appliances was meant to be an electric oven. Since the kitchen was delivered and installed, I have only used the oven to heat up cooked meals.

Recently, however, I decided to cook a meal in this oven and realised that it was not an oven but just a grill, as it only cooks food from above. When we purchased the kitchen, we were promised an electric oven and not a grill. What are my rights in this situation?

A: Legally, the goods we purchase should be in conformity with the description and specifications in the contract of sale. In other words, the goods consumers buy should comply with the description given by the trader and possess the exact characteristics, features and qualities which the trader had promised or shown through a sample.

Therefore, you are legally entitled to an electric oven which was promised to you when you purchased the kitchen.

Since, according to your complaint, this oven was not given to you, but instead you were given a grill, the trader is obliged to replace this grill with the promised electric oven. If this replacement is not possible or may cause you a significant inconvenience, you may then request a money refund.