Weekly consumer tips

• Consumers are entitled to compensation for any loss suffered when a package holiday is changed or contains any false or misleading information. • When a significant part of the holiday is changed before departure, consumers should be notified as...

• Consumers are entitled to compensation for any loss suffered when a package holiday is changed or contains any false or misleading information.

• When a significant part of the holiday is changed before departure, consumers should be notified as quickly as possible and should be offered a number of solutions.

• Financial compensation does not apply if the package holiday is changed or cancelled due to extraordinary circumstances.

• Extraordinary circumstances, among others, include strikes, political instability, security risks, unexpected safety issues, severe weather conditions and natural disasters.

• When facing problems with a package holiday, consumers should first complain with the organiser and request a suitable solution and compensation.

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