• Before paying for any kind of service, we must gather as much information about it as possible as well as its provider.

• We should shop around and not only compare prices but also quality standards and reputation.

• We should ask for after-sales guarantees. If agreed to, such guarantees should be given in writing.

• If a service is not carried out satisfactorily, we should complain immediately and request a solution.

• We should seek the assistance of the Consumer and Competition Department if our complaint with the trader remains unresolved.

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