Some weeks before flying I phoned Air Malta, as I always do, and booked a seat.

I usually use my Visa card to pay for the ticket, but I asked the salesperson if I could pay for it using my Flypass points. The reply was yes, I could, and in fact, the salesperson said I had enough points to pay in full for the ticket. So I bought the ticket using my Flypass points.

On January 3 when I went to check-in for the flight, I was informed at the check-in desk that I did not have a seat on the flight. Worse still, I had to pay through my nose for a ticket, which was more expensive than what I would have bought it for three weeks before.

This is a mistake by the Air Malta official and I expect a refund.

As regards the inconvenience caused, why does Air Malta not provide adequate procedures so that customers can use their Flypass points?

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