Liquigas calls on Easygas to return withheld cylinders immediately

Muscat Pat

Jan 12th 2011, 22:03

Din saret qiesa kummidja ta Pirandello! Dan ghalxiex qed jitahallas" ir-regolatur" jekk anqas bicca problema ta cilindru tal-gas ma hu kapaci isolvi?

Maurice Vassallo

Jan 12th 2011, 11:16

Who in his right senses is going to go to the hassle of returning an empty gas cylinder for the measely sum of Eur.5 ? The current exchange value of serviceable cylinders is Eur25 as determined by Liquigas themselves! If Liquigas are not prepared to refund that on ANY cylinder then I'd rather let them rot! Mr Farrugia the chairman of Liquigas seems to have conveniently forgotten how the old soft drinks glass bottle exchange system worked and is now giving us a lot of crap about balance sheet values of the gas cylinders!!

GiovDeMartino

Jan 11th 2011, 09:05

HAMES LIRI konna hallasna. Saqsu u taraw. u wara saru tmienja!~

Mario Saliba

Jan 11th 2011, 08:05

Dear Liquigas, May I inform you that as a consumer, the gas cylinders in MY possession, even though they are coloured green, yellow or brown ARE NOT YOURS. Until the gas distributor gives me the receipt which his ancestors withheld from me, these cylinders will be destroyed and not handed to your company, which has NO RIGHT on such cylinders. We purchase gas cylinders the first time we set up house, and unless this receipt is forthcoming from these unruly gas distributors, they will remain MY PROPERTY until such time as you give me 25 euros for such cyclinders. I have all the right in this world to paint them black blue or whatever I want since these cylinders will remain MY PROPERTY and not your company's. And whenever you want take me to court. I'm prepared to fight it our against Liquigas.

alistair busuttil

Jan 11th 2011, 08:02

din tar-reciepts skuza banali, xinhi il-problema ?ic cilindri jafu li tahhom.Mela meta konna nirritornaw il-flieken tal-luminata kienu jitolbuk ircevuta?liquigas tkunx hanzir please,cilindru irhas igawdi kullhadd

Joseph Borg

Jan 11th 2011, 07:53

I thought customers were paying the full price for these cylinders, am I correct? I was also under the impression that Enemalta did regular testing on them, however I stand to be corrected. New green cylinders are very few in number.
Well, if we paid for the cylinders, then Mr. Liquigas, they are ours. We should be expected to present a receipt after years and after we were never told to do so, whilst I must say the company's receipt copy seems to have gone lost. Then, your dear competitor relieves us from OUR burden, and you decide that its wrong.
With regards to cylinder testing you are only doing your job and with regards to colouring of the cylinders, its only a marketing exercise...... Welcome to the real world then, where competition removes the lard around ones tummy and necessity brings you in shape!

d.willow

Jan 11th 2011, 07:35

why all this bickering over the receipts- from what i can see and read the only reason they are asking for the rceipt is to establish exactly what deposit was paid and that is what you would get back on return as the receipt (if one was ever given) would/should have had the price and be date stamped.
The fact that most people never got a receipt and the holder of the bottle can not otherwise prove when it was obtained leads to confusion as to the level of deposit that should be returned/refunded. Personally i think that the deposits have been as low as 1 lira and as high 25 euros - 5 euros without receipt is a little low and daylight robbery....if LG were reasonable and fair the condition of the bottle would be a fair indicator of age and the depposit could be assessed on that. as for easy gas=bring them on board and give them the same licence as LG-lets see some real competition.

Mario Tabone

Jan 11th 2011, 07:03

This is not about receipts for gas bottles at all. It's about a company that does not want competition and wants to retain a monopoly.
The problem is then compounded by politicizing the whole situation according to which political party we support. What ignorance !!!
The simple solution is for the government to dictate to the different companies what they MUST do. And this is to exchange each others empty gas bottles on a one to one basis. This will mean that distributors can sell any companies product and the choice of which one to buy remains with the customer.
The argument of how much deposit we all paid is a shallow one as none of us will be likely to ever return these bottles and want a refund. We all keep spares so I cannot see where the problem lies.
Competition in an open market is good for the customer . If liquigas dont like this then there is a simple solution and a very quick one at that.......lets all revert to Easygas . As long as they are willing to exchange our liquigas bottles at no expense to us then lets do it !!!

Ramon Casha

Jan 11th 2011, 06:42

"Liquigas stated that Easygas’s behaviour was manifestly illegal and abusive because it constituted a violation of Liquigas’s proprietory rights."

LIQUIGAS' behaviour is manifestly illegal and abusive because it refuses to refund deposits paid by customers when the cylinders are returned.

M. Farrugia

Jan 10th 2011, 21:29

Il- Liquigas ahjar jaraw ghaliex hafna mic-cilindri jilikjaw min meta jkunu godda. Ma tridx tkun espertt ghax jekk taghmel ftit ilma u sapun tal-platti fuq il-valve mhux l-ewwel darba li tara il-bziezaq dan iffiser li jkun hiereg il-gass meta gbit l-attenzjoni tal-Liquigas qaluli sabiex inwahhalu ir-regulator fuqu, dak extensive testing!!!!

c.catania

Jan 10th 2011, 21:21

jekk ha nfittex l ircevuta u ma nsibiex:) u ha niehu 5 euros jien li kieku nipreferi nbiegh ic cilindru ghal hadid jew inhalih fuq il bejt sakemm isir sadid.mejjet bil guh min icedi.hawn irgiel fdal pajjiz jew min jixutja l kontra biss

M Xuereb

Jan 10th 2011, 20:54

Item 4 of the Thirteenth Schedule to the VAT Act (refer to www.vat.gov.mt for full version) reads as follows:
Door to door sales of gas, milk or bread
4. (1) A person who makes supplies from a vehicle consisting in door-todoor
delivery, or in the delivery to the public on a public road, of gas, milk and milk
products or bread shall not be required to issue a fiscal receipt for every such supply
if he issues one fiscal receipt (hereinafter in this item referred to as "a daily receipt")
which accounts for all the said supplies made on each day .....
(2) A daily receipt shall be a fiscal receipt which accounts for the difference
between the goods loaded on the vehicle from which the said supplies are made and
the goods remaining on the vehicle after the said supplies are made for that day as if
such difference represented goods supplied in one supply.
(3) A person who issues daily receipts shall keep the originals therefor together
with the other records .....
(4) A person who issues daily receipts shall be required to issue fiscal receipts........in respect of any supplies not referred to in this item.

GiovDeMarrtino@ K Tanti

Jan 10th 2011, 20:20

Ghandek zball kbir Sur Tanti! Qabel Mintoff ma konna nhallsu xejn, u malli tela' Mintoff bdejna nhallsu deposiitu ta HAMES LIRI MALTIN fuq kull cilindru. Mhux qed nitkaza b'daqshekk, mimma MHUX hames xelini. Jekk ma tkunx taf titkellimx.

Dennis Zammit

Jan 10th 2011, 19:50

How about the VAT inspectors from the VAT Dept. check all the sales of ALL the distributors and see how many FISCAL RECEIPTS that have issued and compare them to the alleged number of gas cylinders Liquigas and/or Enemalta sells annually. I doubt it if they can account for 5% of all the sales. Being a VAT item or a VAT FREE item, a FISCAL RECEIPT should always be issued. So VAT DEPT. please take action!!

Peter Bonnici

Jan 10th 2011, 18:33

These 2 companies ought to set up a 'clearance house' and exchange empty cylinders, and accomodate customers, instead of bicker.

C Falzon

Jan 10th 2011, 18:24

I don't get it. So Liquigas refuses to refund the deposit (or whatever it is) on a cylinder that a customer wants to return without a receipt. Fine, I guess that means that the absence of a receipt means that the customer cannot prove it belongs to liquigas and hence Liquigas will not accept it. (In other words Liquigas does not believe the cutomer's claim that the cylinder is from Multigas) However at the same time that they are not accepting it because it is (supposedly) not theirs they want Easygas to give back to them the unwanted cylinders that they collected from the customers. Do they want those cylinders back or don't they? If they did all they needed to do was to refund the deposit and accepted the cylinders. Actually they can just as easily give the refund to Easygas who has kindly collected the unwanted cylinders for them.

Joseph Apap

Jan 10th 2011, 18:21

Why are most bloggers expect to be given back the deposit ( Deposits varied from time to time but always up) without receipts.. If we as consumers started paying a deposit for the cylinders and we were given a receipt At least I can vouch I was given a receipt always and still have a number of receipts today nicely filed. Some seven years ago I had returned some cylinders and was asked for the receipts which I duly presents and got my deposit back . Two years later I had to order more cylinders and had to pay a higher deposit and receipts were given to me. If some distributer/s were not giving receipts for the deposits, sorry do not expect a refund at todays deposit prices

Joe Scicluna

Jan 10th 2011, 18:11

I consider it important to buy both company's LPG. It is our guarantee as customers that a high standard is maintained in the long term although I've never had reason to complain about the Liquigas product. The legality of cylinders being exchanged as described must be established by the courts of law or the office of fair trade... I think I would not present a competitor's empty cylinder to either unless the correctness of such a transection is verified. However, whether I return an empty cylinder for a full one depends on the rate of usage. Egoistically, the flexibilty of increasing my present gas supply at home as required, when the cold really sets in in February, is hardly compensated by a mere 5 euro! It's bad enough I've had cylinders stolen regulators and all, in the past and have had to chain the ones in use! I also recollect the episode about two years ago when Malta's gas supply was precariously low... So I cannot but welcome EasyGas...

F.Damato

Jan 10th 2011, 18:03

What we citizens and consumers gained from the privitisation of the gas sector?? Exorbitantly higher prices ( and are yet to continue increasing ) Continuous disputes between the new gas companies Strikes and unrest from the distributors and their unions Who is ultimatley suffering from all this??................ us citizens and consumers Thanks to those who preached that with EU membership we consumers/citizens would have gained in this and other sectors !!!!

c.cefai

Jan 10th 2011, 17:48

@ Joseph Apap Will return the empty liquigas cylinders if they give us the whole anount of the deposit; of course against no receipts as they never gave us ones; otherwise will let the cyclinders to rot and then throw them away; ma ahna sejrin impaxxu l-hadd !!

Charles J. Buttigieg

Jan 10th 2011, 17:43

When I paid 25 Euro to Liquigas the cylinder became my property. I am now free to use the cylinder the way I want including giving it to Easygas in exchange for one of their cylinders. And Easygas has a right to accept it as the item was handed to them by its lawful owner.

Stephen Koludrovic

Jan 10th 2011, 17:39

Since Liquigas sold us the bottles, then these bottle do not belong to Liquid gas but to us the consumers.

Paul Borg

Jan 10th 2011, 17:38

Easygas should sell the yellow and brown gas cylinders for scrap. That's what I did with the Melita decoders when I switched to GO ! An open market should be in the hands of the consumer with no restrictions.

GiovDeMartino

Jan 10th 2011, 17:38

We were asked to pay a deposit in the early 70's, when labour were elected. Then we had to pay 5 Malta liri for every cylinder and as a receipt we were given a printed "ticket". How can they expect us to find such receipts is beyond me.

vincent magro

Jan 10th 2011, 17:36

Jekk il-Liquigas trid tiehu passi legali, dan trid taghmlu kontra min bidel ic-cilindru mal-Easygas, u dan trid taghmlu billi tidentifika c-cilindru ma l-isem u l-kunjom li l-ircevuta li tkun harget fuqu, (dejjem jekk ikun ghadu haj!!)

Phil Press

Jan 10th 2011, 17:31

Problem, easily solved. Spray your gas bottles green.

wally vella-zarb

Jan 10th 2011, 17:30

When I pay a deposit against the use of an object, it is to safeguard its return. Failure to return the object to its owner is penalised by my forfeiting the deposit. It is entirely up to me whether I choose to return the object and claim the refund of the deposit or not. Or am I missing something?

Nyal Xuereb

Jan 10th 2011, 17:30

God knows where the recipts are, so I prefer leaving the liquigas cylinder to rot away than giving it back to its owner for 5 euros

c muscat

Jan 10th 2011, 17:16

i agree with ACalleja. We have paid for the empty gas bottles and how!!! and now liquigas expects to pay peanuts to us instead of using them. what arrogaaance!!!

Dennis Zammit

Jan 10th 2011, 17:01

@ Joseph Apap Liquigas wants to keep a monopoly even after the market has been partially liberalized. By asking its former clients for an nonexistent receipt to get their rightful deposit back means that Liquigas is making it impossible for a fair competition. This should be a free market and the Govt should intervene if the Govt really wants a free market. Switching from Vodafone, a former monopoly to Go or Melita or from Go to Ping is very easy without any hiccups. So why is Liquigas making it impossible? I think they are shooting their own foot as this is surely negative marketing. The times of monopolies are over; we saw it in Taxis, Hearses, telephones, buses, parallel trading etc.

D Treble

Jan 10th 2011, 17:00

M Borg > I totally agree with your comments.

ACalleja

Jan 10th 2011, 16:50

I have 7 receipts of the yellow gas cylinders. That means that they belong to me and I can dispose of them as I wish. I am definitely going to exchange them with easygas.

James Fenech

Jan 10th 2011, 16:48

Jien ha naqleb ghal-Easygas. Liquigas meta jidrilkhom ikompetu u rahsu l-prezzijiet. Xbajtu bi prezzijiet gholjin meta madwar id-dinja il-prezzijiet ikunu ferm irhas u dan ghax kontu wahedkhom. Issa qed tibzaw hux ghalhekk qed tghamlu dawn it-teatrini kollha.

Emanuel Vella

Jan 10th 2011, 16:34

Looking forward to the next exciting episode of The Gas Wars!

M.Borg

Jan 10th 2011, 16:33

Dear Liquigas and Easygas,
Cut out the childish playground bickering - you are simply pathetic. I would imagine that your directors have be involved in companies that have dominant if not monopolistic track records and cannot fathom the concept that the customer comes first.

And MRA, Consumer Division and politicians - can you please wake up and understand that your primary duty is towards the Maltese consumer. Get these two companies in a room together and bang their heads together until the cobwebs between their ears break off and they start to see sense and responsibility!

P.Scicluna

Jan 10th 2011, 16:31

Dik kompetizzjoni !!!!!!!!!!!!!!!!!!!!!!!!
jiena easygas se nibda nixtri ghax din hija arroganza u cara li ma jridux kompetizzjoni.

J Farrugia

Jan 10th 2011, 16:27

Liquigas we've had enough of your antics. First you want the receipt of 40 years ago IF EVER THE DISTRIBUTORS EVER GAVE A RECEIPT to the consumers FOR NEW GAS CYLINDERS and now that you are facing competition from a midget, you are putting spokes in the wheels against the local Consumer. This has got to stop.