Q: I have purchased a new coat for €60 and the first time I wore it, the sewing of the pocket tore off. I went back to the shop, presented the fiscal receipt, and asked the shop owner for a remedy.

The owner offered to repair it and I accepted. After three days, the shop owner called me to pick up the repaired coat. When I went, I asked to check out the repaired coat before leaving the shop. It was a good thing I did this, as I found out that the repair was not done well.

The shop owner wants to repair it once again. Should I accept another repair or should I ask for another solution?

A: According to the Consumer Affairs Act, when the goods we purchase turn out to be faulty, we have the right to request a remedy, which can either take the form of repair or replacement or, failing these, part or full refund of the money paid.

In your case, you have already been offered repair but this was not successful.

At this point, you may either accept another repair or else insist on a replacement. This is especially so if having the coat repaired once again may cause you significant inconvenience. If you opt for replacement and this is not possible, because the shop might not have a similar coat your size, then you may ask for a refund of part of the price or revocation of the contract of sale, which is a full money refund.

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