Situation in telecommunications sector worrying consumers' council
The Consumer Affairs Council said today that it is preoccupied with the prevailing situation in the telecommunications sector in as far as consumer rights are concerned.
"The recent removal of two popular channels from the major cable operators programmes has again triggered many complaints by consumers in this sector.
"The Council feels that this sector is probably the one where most complaints by consumers are being registered. Such complaints could include possible misleading advertising, unfair contract terms, unfair commercial practices, difficulties to move from one operator to the other and other instances of possible abuse of consumer rights," the council said.
It noted that the matter is already being scrutinised by the Consumer and Competition Division as directed by Parliamentary Secretary Chris Said.
The Council will be holding meetings with the Malta Communications Authority and the Consumer and Competition Department to discuss these issues.
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M. Mizzi
Dec 30th 2010, 05:32
Why doesn't the Communications Authority, the Consumers associatiat take up the issue on behalf of the consumer the pledge made Two years ago, by the Gonzi admionistration for the removal of the TV licence fee mentioned as a fiscal measure in the 2008 pre-Budget document?
salvatore morgan
Dec 29th 2010, 11:57
@ Mr. Peter Murray
If the gasman does not deliver in your street how can one be expected not to use thier own vehicle to collect the gas cylinder?
Pamela Hansen
Dec 29th 2010, 19:06
You should insist with the gas provider that your street is serviced.
Joseph Cauchi
Dec 29th 2010, 11:54
This is what happens when the Government of the day enacts certain laws to favour and appease certain service providers instead of protecting the consumer.
The Government should look after the interest of Cikku ‘l-Poplu and not to these big businesses’ interests!
There is still time for this Government to rectify the position, by amending the existing laws and to create a fair level playing field for Cikku ‘l-Poplu.
Time for Monopolies and Cartels is passé!
Government, wake up please and take action!
JC.
stephen Zammit
Dec 29th 2010, 11:45
All WORDS....No ACTION ...........investigating possible abuses....??? this was very clear no?? Selling TV programs with no copy rights....bla bla bla....
You know what you should be investigating! Is how many more TV programs are being broadcasted or better being sold without the copyrights!!!
Sometimes I wonder why we bother, when I told go customer care about this I was told to read the contract, for which I replied that yes I did read it, but I did not find the part where I was purchasing stolen TV programs, to this the Girl replied we were not the only ones doing this. My last comments were I really hope that this call is being recorded.... customer care???? LoL at least I was called Sir during this conversation.......this will die out soon and I 'll bet that we will never get compensated.
Mark Fenech
Dec 29th 2010, 14:12
No wonder they were not doing anything about those people with Satelite receivers. They were doing the same thing themselves.
Peter Murray
Dec 29th 2010, 11:38
Dear Pamela,
You are absolutely correct.However,what you and the vast majority of other people should be aware of is even if you possess the wherewithal to do so and you either return or collect a gas cylinder in your own vehicle not only is this manifestly unsafe but moreover,this automatically invalidates your vehicle motor insurance policy.An indisputable fact inexplicably not reported or advised in a clear and concise manner by either Liquigas or the Malta Insurance Association and is only pertinent when a claim may be effected.So beware.
Pamela Hansen
Dec 29th 2010, 19:05
Dear Mr Murray, I can assure you that I have never had any intention of carting a gas cylinder in my car, but I hope that many people who do have read your warning.
John Attard
Dec 29th 2010, 20:02
To both Mr Murray and Ms Hansen. Thanks for your advice in pointing out what the consequences could be in conveying dangerous goods ;such as GAS CYLINDERS in one's car. I am sure that quite a few people were unaware of the potential danger that they were exposing themselves to in doing so. THANKS.
Jos Borg
Dec 29th 2010, 10:49
About ....time too......
C.Sammut
Dec 29th 2010, 10:46
I'd also like to see action taken on the amount of petrol/diesel that is actually given out from automated pumps for the money that is paid. Somehow this fluctuates from pump to pump. Consumer's council please note.
Peter Murray
Dec 29th 2010, 10:46
Why should this situation only worry an ineffective,in an enforcement manner, and largely supine Consumers Council?Surely the governemental entities in place to protect the consumer should be be more high profile and proactive without always needing to be pushed and prompted to achieve this crucial aim and objective.it appears that nothing is ever initiated by these so-called protectionism agencies via their own volition.
Pamela Hansen
Dec 29th 2010, 10:46
The Consumers Affairs Council should be more concerned about our gas distribution situation, which is dire, especially for those who cannot haul cylinders home from depots.
Charles Zammit
Dec 29th 2010, 12:10
Gas distribution needs a careful look into but it is not the only issue that the council should take up. Telecommunication services are in a mess. This duopoly is sickening. EU laws empower the regulator to dissolve contracts and if need be he should do it.