Easy Jet fails to reimburse stranded passengers’ costs

When a flight is cancelled, the airline is responsible at law to compensate passengers for any expenses by providing accommodation, transport to airport, meals and flights.

However, when we got stuck in Essex for four days due to heavy snow (Gatwick airport was closed) we only got a ticket back to Malta after four days. Easy Jet did not reimburse expenses even though we only claimed for meals and transport to the airport. Easy Jet did not accept our bank statements.

The Consumer Affairs Office in the UK took up our case. However, the airline’s position remained unchanged. I have it in writing that the Consumers’ Office hoped there were grounds for Easy Jet to consider my claim. This office was quite disappointed at the position the airline continued to take.

Unfortunately, the office does not have any powers of enforcement and my only remedy is to seek redress in the County Court.

The bottom line is that passengers flying with Easy Jet ought to know that the airline did not honour its obligation and ignored recommendations by the UK Consumers’ Office.