Double Unlimited with Go

For several months I have now been subscribed to unlimited calls and SMSs on my mobile phone with Go, for which I pay the tariff every week.

In the terms and conditions regarding unlimited SMSs it is stated: “If, in the reasonable opinion of Go, the customer’s use of this option is excessive, Go may ask him/her to moderate usage. If, after the company informs the customer to moderate such usage, he/she fails to do so, Go reserves the right to charge for the excessive element of the customer’s usage”

The other day I topped up my account and received a message saying Go is giving free unlimited SMSs for the next seven days.

And yet not more than a minute later, I received another message saying I was, as usual, charged for the weekly unlimited SMS offer.

I called customer care to point out that since Go was giving a free unlimited SMS offer for the week, then I shouldn’t be paying for it, and the reply was: “You will not be losing your offer, you will be getting it twice… at the same time”.

Can someone explain to me how it is possible to get two unlimited SMS offers at the same time,covering the same period? By the way, I got this reply after waiting endlessly on the line .

I was told that ‘unlimited’ does not really mean unlimited; “it means a large number of SMSs”. When I asked the person on the line to specify what “large number” meant, he said he didn’t know but told me that from my records I never exceeded that number.

And so, according to him, in case I exceeded this “large number” during this week, I would be covered by the second offer, which I was getting for free. Impressive!

Before selling communication packages to the public, Go should teach its customer care officers how to communicate with the public and give them better knowledge of the products they are selling.

And while it is at it, maybe buy them a dictionary, since the person who ‘helped’ me concluded by telling me I was not understanding the meaning of the word ‘unlimited’.

According to him I could also have two identical unlimited offers at the same time.