When getting a service is like begging

As being promoted, the new Melita Freedom Pack attracted my attention as it seemed a rather good package deal. Although subscribed with a different service provider for all telephone, TV and internet, I decided to switch to Melita for my telephone service.

A very young sounding female operator took my call whereby I explained my interest to register. A long serious of questions followed and amazingly enough I was asked to repeat my home address for three consecutive times and to hold the line for another couple of times. I was told this was due to some technical error with the registration inputting process.

I lost my patience after over half an hour on the phone and decided to hang up while on hold one more time. My call was not even returned although I had already left my phone details with the operator before I hung up.

An hour later I decided to call back and maybe try my luck again with a different operator. This time, to my relief, the call was quick and I was given a reference account number and informed to call back myself the next day so I could get confirmation that the service could be provided at my address location.

An appointment was given for a Wednesday but since I had other commitments on that day I asked for a Friday if possible and was told I would be contacted again the next day.

Eagerly waiting in vain for the call the next day I decided to call back and funnily enough this time round I was told I had to wait until confirmation of service at my address location when this had already been confirmed.

Unbelievable, right? I figured this must be worse than asking for charity.

Subsequently, the installation appointment was confirmed for a Friday between 8 a.m. and 12 p.m. but nobody showed up or even had the decency to contact me.

Enraged, after cancelling other plans, I called and asked to speak to a duty manager/supervisor but was told to leave my details and I would be contacted shortly.

When they called back, I was not given a reasonable explanation or offered some kind of compensation for my waste of time by this manager except that I was right to be angry and upset.

I was told they tried to contact me on my mobile phone for a different appointment but this was definitely not the case.

All this before even committing myself to a two-year contract if I ever decided to.

Unbelievable but true.