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IT Ministry launches e-mall - TrolleyMania

A new online shopping mall set up on the initiative of the IT Ministry opened today, featuring 37 shops with over 4,000 products.

TrolleyMania.com, as the venture is called, is aimed at all local businesses which want to venture into the world of e-commerce and start selling their products online, the ministry said,

The project is a public-private partnership between Government and Alert Communications.

IT Minister Austin Gatt said that such an important project should have been an initiative driven by the private sector and not by government. Over the years and through multiple initiatives, the government has encouraged citizens to get connected to the internet and statistics shows that 69% of Maltese used the internet on a regular basis with 99% of them using it from home.

Although 73% of the local online population recently made an online purchase, only 7% of purchases were made through local online retailers.

"We want to change this scenario by supporting local businesses of all types and sizes in their online endeavours and this is precisely what we're doing today" Dr Gatt said.

Parliamentary Secretary for Small Business Jason Azzopardi said that the government was committed to creating the ideal environment for SMEs by giving them the appropriate tools to work with. Trolleymania, he said, was one such tool.

TrolleyMania has offered participating retailers a start up fee of €250 (excl. VAT), a €232 (excl. VAT) fee per annum and a transaction charge of 0.25% (excl. VAT) on purchases.

MITA chairman Claudio Grech said that another eight retailers are in the process of joining TrolleyMania.

"Our initial target was to have 50 retailers by October, 2011, but we will surpass this target much sooner," he said.

He said that meetings were held with GRTU representatives at an early stage in order to explain the concept of the eMall. "We also offered to waive the setting-up fee for all GRTU members and provide free seminars for all their members on how they can market and differentiate their business online.

"Unfortunately the GRTU turned down all our offers and instead suggested having the eMall made up solely of very small businesses. Even though we do support micro-enterprises, such eMall portals need to have a critical mass of various sized retailers in order to attract customers" said Mr Grech.

Last month, the GRTU expressed concerns that the e-mall would not serve to help small retailers, as originally envisaged, but would actually widen the gap between them and bigger businesses.

See also:

http://www.timesofmalta.com/articles/view/20100917/local/grtu-worried-e-mall-project-will-harm-small-businesses

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Charles Grima

Oct 22nd 2010, 09:41

You have quite a number of good points. But this is 2010.

If we, as a Maltese people, cannot accept that Paypal is a very good paying option, then we have no business being in this world. Paypal has a security that is beyond belief, as well as customer satisfaction options...

I understand that we do not have the purchasing might of Play/Amazon/Ebay, whose budgets are many times that of our national budget, but steps must be taken to at least ensure conformance.

To me it is patently clear that those not purchasing online are older citizens....and you can see those queuing outside the banks... And look at your local postie... more probably than not, he has a packet from ebay/amazon/play for either of your neighbours.

But heck, my in-laws don't even accept the fact that you can pay all your bills through the banks' online services. No, they don't even have (or want) a credit card...

It is the mentality that must change....

And an online shop is one that has NO physical presence, and hence lower overheads, translating to lower prices...which is clearly NOT the case here.

Philip Debono

Oct 21st 2010, 16:39

Mela qieghed taqbel mieghi!!! Jekk issib xi haga li jaqbillek tixtri minn Malta tixtrieha minn Malta....jekk jaqbillek tixtrieha minn barra ixtrieha minn barra!!

Jiena nonfoq hafna flus biex nixtri affarjiet li jaqbilli minn fuq l-amazon u l-ebay, u bhali hemm eluf. Imma hemm affarjiet li Malta huma l-istess prezz u ma jaqbillix li nixtrihom minn barra. Sfortunatament irrid noqghod ninqala u mmur il-belt jew tas-Sliema, Jekk nista nixtri online minn Malta nahseb nixtri! (Kieku taf kemm nobghod immur nixtri xi present...jien ghazzien!) Issa kollox jiddependi mil-hwienet fuq din is-site!!

Vincenzo Psaila

Oct 21st 2010, 16:16

Dan x'argument ridikolu hu!

Have you never heard the saying - if at first you don't succeed, try, try and then try again.

Jaqaw int xi wiehed jew wahda defeatist jew? ;)

Silvana Mallia

Oct 21st 2010, 16:24

Since when can a shop owner not open another shop if the first one flops??
Trolleymania looks a hundred times better than maltaexpo!!! Jigifieri they improved it, no?
Plus I don't remember any marketing of maltaexpo (sa fejn niftakar jiena), so I think that if they invest in marketing they should be success full.

Good luck!!

Marylese Casha

Oct 21st 2010, 16:41

I hope you never failed at anything Mr M Cachia!!!
Thank God everytime I failed at something I tried again and again till I succeeded.

M.Cachia

Oct 21st 2010, 16:55

I have no problem if people keep trying till they succeed ... it's a problem if the government throws money at a project that has already failed. This is the typical "welfare state" mentality where the government needs to rescue every situation

You might also wish to try using this "new" website using FIREFOX.
... Click on a menu item on the left e.g. ART ...you can see the paintings for Sale
... Click on HOME
... Click on FLOWERS
... Voila you'll see the paintings for sale

Now don't come and tell me that this is because the site has just been launched. THIS IS LACK OF TESTING.

M.Cachia

Oct 21st 2010, 16:58

Oh an regarding the pint about marketing for MALTAEXPO

YES this was marketed ... in conjunction with a major bank that was a partner in this venture.
One detail I remember were banners in the online banking portal of this bank publicising MaltaExpo and also posters in its branches.

Correct me if i'm wrong but I also recall seeing ads in the papers. Unfortunately social media was not big in Malta at the time so there were no Facebook ads either.

Austin Borg

Oct 21st 2010, 15:24

Vera sal-ponta ta mniehrek tara Nikolai.

Nahseb li int qatt ma studjajt ekonomija (jew ma qadtx attent fil-klassi!!) Ghax li kieku studjajt kont titghallem li jekk il-gvern izid il-bejgh go Malta u jnaqqas dak li jintefaq barra il-flus li investa jgibhom lura f'hakka t'ghajn!!!

Nikolai Borg

Oct 21st 2010, 15:35

Dear Austin, you seem to have missed my point. I agree with the endeavour completely. It's the fact that the government overpaid by around €290,000 in the first place and participants are having to pay €500 that is irritating.

Carmel Briffa

Oct 21st 2010, 16:08

tell us Nikolai - who told you that the government paid anything at all for the development of this site? because the only people who are spouting figures or making such claims are the ones commenting below - there is no mention of any payments in the article above.

M Xuereb

Oct 21st 2010, 16:11

Nikolai, I think you do not know the facts. I was considering tendering for the tender (but unfortunately didn't because I did not have the resources).

There was probably more than one year of programming involved....so no way would anyone bid Euro 10,000!!! Unless they want to make a loss.

The majority of money the government is paying is for advertising and not for the website. If he was paying Euro 300,000 for the website there would have been hundreds of bidders and not just 3!!!

Mary Micallef

Oct 21st 2010, 15:20

The taxpayers pay their taxes for several reasons....health, education, roads etc etc.

Helping the economy get stronger is another reason the government spends our money. If the money spent by the government helps our retailers earn more money and reduce even by 1 or 2% the money we spend shopping from foreign websites the governent will recoup whatever he spent in a year!!!

Mario Bonello

Oct 21st 2010, 13:46

Ofcourse there are cheaper products abroad. We are an island with a restricted market!!!
Ofcourse you should shop from abroad if you get a cheaper product with a good service!!!

HOWEVER, by being online maltese merchants would be able to sell to a bigger market (because they can sell abroad).....plus sometimes some stuff can be the same price or a bit more expensive from Malta but with the shipping costs it would work out cheaper to buy from Trolleymania......plus you can easily communicate or pop-in to visit the merchant if a problem arises.

Philip Debono

Oct 21st 2010, 13:49

Dear Peter,

Ma nafx rajtiex il-website. Imma jekk irrid nixtri xi zewg pasturi li jiswew xe 4 Euros kollox tahseb li se nifranka il-flus jekk nixtrihom minn barra?? Lanqas haqq il-posta!!!!
Hemm fejn jaqbillek u fejn ma jaqbillekx...umbghad ara inti. Kieku dejjem jaqbillek kieku kolla jaghlqu il-hwienet ta Malta....imma miftuhin ghadhom...u dejjem jifthu aktar!

G.Seguna

Oct 21st 2010, 11:57

...pls inform yourself better, not every merchant offers the availability to pay online! it is an option either to offer paying online or pay on delivery.

Charles Grima

Oct 21st 2010, 13:36

I am afraid Mr.Grillo has a point.

I buy loads of stuff online too so I am hardly a newbie. All dealers should have been made to offer online payment. What use is an online purchasing site without an online payment?

And the prices are sky-high!

Silly really....

Joseph Attard

Oct 20th 2010, 09:04

Come on! I am in no way involved in Alert or the ministry but do not expect any service to be 100% from day one. If you remember how yahoo, ebay, and google started, you will agree that they all were a far cry from what they are today.

After all you should be after a service and not how the site looks! Who cares if some colours or images are not displayed 100%. They will get fixed sooner or later. The important thing is that there is an online shopping mall, giving business and potential customers a new sales channel.

Alexei Vella

Oct 20th 2010, 08:11

Your comment is incorrect. You are confusing the individual shops with the eMall. Each shop has its own standalone site, so the home button in that site takes you to the home of the shop in question and not the home of the mall. If you want to return to the mall you click on the mall logo - its very simple.

seems to me that you really want to find fault in this site and are inventing problems where problems do not exist.

Is this a case of "i hate everything that is made in malta" blinkers?

Charles Grima

Oct 21st 2010, 08:28

Tell me you're kidding right?

What selection? So little to choose from!

Joseph Attard

Oct 20th 2010, 09:00

James, I don't think it is an issue with load testing at all. When an important news item is published on timesofmalta.com, it acts as a friendly 'DOS' attack on whatever link is included. Remember that the timesofmalta site has a huge following, both local and abroad. Under normal operations TrolleyMania will never get so much hits at that rate.

Patricia Curmi

Oct 19th 2010, 22:20

Actually i think that you are forgetting shipping. i am sure that delivery from malta to malta will be much cheaper than it will be from eBay.

John Micallef

Oct 19th 2010, 22:38

Wise idea. As i guess they are trying to make more money by charging like a normal outlet with out having the expenses of an outlet!

D.Scerri

Oct 20th 2010, 01:48

Same exact opinion!

C.BORG

Oct 20th 2010, 13:07

i agree with you.

Michael Vella

Oct 19th 2010, 21:55

Typical comment from someone that thinks 'foreign is best'. We actually have some very good local websites. Two that i frequently use spring to mind, one is a new one that sells books, the other sells perfumes. It takes mr up to 3 weeks to receive good from Play and i pay too much P&P to be bothered to get anything from Amazon. So i am pretty happy using these two Maltese websites!!

Karl Rudgen

Oct 19th 2010, 22:14

@ Micheal Vella
Foreign is not better ( as the products come from abroad anyhow ) but CHEAPER !!!

Michael Vella

Oct 20th 2010, 09:19

@ Karl Rudgen

Is it actually cheaper Mr. Rudgen? I suggest you go compare prices on the Agenda website and those on Play before commenting with your infinate wisdom. I was pleasantly surprised with their service and will keep using this. True, some prices are cheaper some are not, but then again i would much rather deal with a local company any day when the difference is so minimal.

I hate it when people rubbish local initiatives before they actually take the time to look at projects like these. I hope Trolley Mania is a success and we see many more such initiatives in the future.

A. Brincat

Oct 19th 2010, 20:40

It's true. I just tried it and it jammed my internet page. Had to close IE as the programme was not responding, waiting for information to be downloaded.

Insomma..anything under this government takes ages to complete.

G Grech

Oct 19th 2010, 20:56

Does not work
Won't even let u register

Hugh Morris

Oct 19th 2010, 21:40

Dunno what you are talking about - loaded quickly on my broadband connected PC. Could it be that you are still on dial-up?
Well done Trolleymania - looks clean, professional and well thought out!

Mark Bishop

Oct 19th 2010, 21:49

Really? I find it ok! Well done on this great venture.

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