• If the product purchased is not defective and is as described during the contract of sale, our legal consumer rights do not apply.

• Customer care policies established by retailers must be honoured.

• Before opting to give a money refund, the trader may first opt to repair or replace the product.

• We should find out about a shop’s return policy before we buy an item.

• If we change our mind after paying a deposit, we may either lose our deposit or be obliged to finalise the purchase.

• Terms and conditions of gift vouchers should be carefully read as these contain information on how and by when the voucher is to be used.

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