A change of protocol is opportune

I wonder if David Pollina, CEO/ managing director of MaltaTicket.com and I are living on the same planet or not.

I not only scanned and e-mailed proof of travel (my e-ticket) to the agency he represents, which proof was not accepted, but also e-mailed the VCR. The latter constitutes definite proof directly from Air Malta to substantiate my claim.

I categorically state that though leading me on to believe that my claim would be entertained once I had submitted what they were asking for, MaltaTicket.com chose to nit-pick at my claim right up to the eleventh hour. I reiterate that I was only invited to read the small print at the back of the ticket once I had exhausted all of MaltaTicket.com’s requirements.

I assure Dr Pollina that I was indeed travelling on the date of the concert and I have also kept my boarding passes as conclusive proof. These I can produce on demand, even though I do not expect Dr Pollina to rise to the challenge.

I would also enlighten him to the fact that it is not only me and Hazel Smith who have had this experience regarding this concert and it would well benefit MaltaTicket.com to change protocol and identify honest and bona fide claims, thus diluting this “rip off” image (not my words) that has stuck to our country.