Taking customers for a ride (2)

It was only by chance that I happened to find out that Melita had increased its pre-paid rates for mobile telephony.

While extensively promoting its pre-paid rates of 22c per minute charged according to the duration of the call in seconds, I did not hear anything about the fact that its charges have now increased.

It was only while browsing the internet that I found out that Melita had raised its rate to 24c per minute and we are now being charged for every 30 seconds of call-time.

I suppose this means that I will be charged 12c irrelevant of how long my call will be, so long as it is less than 30 seconds.

Is this the way that customers should be treated? It’s truly a case of Melita thinking that customers can be easily and foolishly taken for a ride.