Concert tickets re-sale

Reference is made to the letters by Hazel Smith (August 28) and Raymond Zammit (August 31) regarding refunds for the Joseph Calleja concert, which was postponed.

MaltaTicket.com wishes to reassure Ms Smith that foreigners (or anyone) purchasing tickets online can indeed see the terms of that purchase before their tickets arrive. In fact, clicking on agreement to those terms is a required step in the process. Refunds are only available in the case of cancellation and this is clearly spelled out. In fact, this condition is fairly universal for entertainment tickets anywhere in Europe, not just in Malta.

Despite the non-availability of refunds, when the Calleja concert was so unfortunately postponed, we went out of our way to assist customers who couldn’t make the new date for any reason. There were notices posted on NnG’s Facebook page where sellers who couldn’t attend could find buyers who wished to. While we couldn’t directly help everyone who was unable to attend, we did offer to directly re-sell tickets for any client who sent us proof they would be abroad. We were 100 per cent successful for them as the demand to attend the event was extremely strong.

Mr. Zammit unfortunately decided – for whatever reason – not to e-mail us a proof of travel (e-ticket) but instead sent a text file which could easily have been altered and proved nothing. If he was indeed travelling on the date of the concert, all he had to do was send us the e-ticket and we would have re-sold his tickets for him as we did for many other customers and charged nothing for the service. We treat every case the same and everyone by the same rules and we are glad to help whenever we are able. We regret that Mr Zammit was unwilling to comply with our repeated requests as we would have wished to assist him.

MaltaTicket.com wishes to extend its sincere thanks to the thousands of customers whose patience with the unforeseen postponement of the concert was rewarded with a stellar performance... which the vast majority agree was worth the wait.