Complaints should be reported

This is a follow-up to my letter published on July 26.

My wife and I want to thank Ernest Tonna, the chief officer, enforcement directorate, at the transport authority for taking his time to investigate our complaint and to arrange a meeting to confront the driver to reiterate the complaint. The driver, as expected, denied the incident but when Mr Tonna was questioning him he realised his statements were not convincing. He took out a €10 note, tried to give it to us and apologised. We did not accept the money and told the driver it was not a matter of money but a matter of principal. We all shook hands, the driver apologised one more time to both myself and my wife and we asked for the driver not to be suspended.

We hope that when people have complaints about public transport drivers they report the incident to the proper authorities to follow through. Writing in newspapers does not solve the problem.