HSBC Malta wins Global Finance award for best internet banking
HSBC Malta is among the round one winners in Global Finance’s “World’s Best Internet Banks 2010” competition.
According to Global Finance, the reputable financial magazine, the first round winners include best corporate/institutional internet banks and best consumer internet banks at the country level.
As a group, HSBC won 22 country and 19 regional Global Finance awards.
HSBC Malta won the country award for Best Consumer Internet Bank.
In Europe, HSBC also won the Best Consumer Internet Bank Award in the Channel Islands and the Best Corporate / Institutional Internet Bank Award in Turkey.
This is the 11th year Global Finance has named the World’s Best Internet Banks. Winners were chosen among entries evaluated by a world-class judging panel. Global Finance editors were responsible for the final selection of winners in the First Round.
This is the second year HSBC Malta has been confirmed best-in-class for the quality of internet service it provides to customers.
Winning banks were selected based on the following criteria: strength of strategy for attracting and servicing online customers, success in getting clients to use web offerings, growth of online customers, breadth of product offerings, evidence of tangible benefits gained from internet initiatives, and website design and functionality.
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Julian Borg
Aug 31st 2010, 10:10
This is the same internet banking that doesn't allow you to type the letter 't' into any of the fields when doing your transactions. When I called up to complain about the issue, I got a response that they knew about the issue and didn't know when it would be fixed. HSBC where you have to copy and paste the letter 't' to use it properly.
I bet I know who sponsored these awards.
emmanuel zammit
Aug 31st 2010, 08:26
it will be better they do something to keep there clients happy! And not create charges for any small thing.
I could like to remained some people that this bank was a goverment bank and was sold at a special offer price!
Now we are ask every day to PAY for every singel thing .Is this fair!!!
Peter Murray
Aug 30th 2010, 19:36
Extremely perplexiing that an award for best internet banking does not include in the criteria for this award the costs incurred by the customer to operate such an account.However,if this was the case then HSBC would not win such an award given that the World's so-called local bank is highly selective in inflicting a fee for this mutually beneficial service, as what other countries in the English speaking world does HSBC impose a tariff for a customer to operate an internet account?
Alfred Azzopardi
Aug 30th 2010, 15:52
@ Anthony
On the contrary dear Anthony. This will give them the boost needed to increase it even further. Just wait a few more months.
Nick Falzon
Aug 30th 2010, 15:48
Shame they can't do something about the huge queues in every HSBC branch I visit.
Still, at least HSBC are better at customer service than BoV or, even worse, Banif!!!
Henry Zammit
Aug 30th 2010, 16:54
Nick Falzon i believe BOV are much more closer to the customers and give much more better serves than HSBC , anything you need from HSBC = payment
Mark Shaw
Aug 30th 2010, 15:14
Shame they cant treat their face to face customers better!!
Anthony Borg
Aug 30th 2010, 13:58
"HSBC Malta won the country award for Best Consumer Internet Bank".
Well done HSBC Malta for the award!
P.S. Perhaps now, we, your loyal clients, can continue using Express Banking without the ridiculous, yearly fee incurred on the login key.