MCA proposes revised quality of service targets for Maltapost

In line with its objective to ensure the provision of a universal service meeting the needs of all postal users, the Malta Communication Authority has published the revised quality of service targets to be achieved by MaltaPost plc for the next three years for consultation.

Among its proposals, the MCA is recommending that the quality of service targets for inland mail be revised upwards and also cater for loss and substantial delay.

Maltapost plc is the designated universal service provider and is obliged to offer a basic set of services at a specified level of quality. The universal postal service encompasses the minimum range of services to be provided in Malta at an affordable price for the benefit of all users.

The targets are mainly set as the percentage of postal items that should be delivered within one working from the date of deposit to the delivery of the postal item to the addressee.

The MCA is also making proposals in relation to the code of practice published by Maltapost plc and for the company to submit a more detailed annual report on the complaints received, including any emerging and recurring issues and actions taken to correct them.

The consultation document can be accessed at www.mca.org.mt/newroom/openarticle.asp?id=903

Section 6 of the consultation document provides further information on how responses to the consultation should be submitted. The consultation period will run until September 17.