MCA raises targets for next day postal delivery
Quality of service targets proposed by the Communications Authority for Maltapost as the universal service provider lay down that 94 per cent of local ordinary mail and 98 per cent of registered local mail has to be delivered within one day.
The universal postal service encompasses the minimum range of services to be provided in Malta at an affordable price for the benefit of all users.
The QoS targets, in the main, are set as the percentage of postal items that should be delivered within one working day (D+1) from the date of deposit (the deposit must occur before the latest collection time notified i.e. 7 p.m. from Monday to Friday and 3 p.m. on a Saturday) to the delivery of the postal item to the addressee.
The MCA is proposing, amongst others, that the QoS targets for inland mail be revised upwards and cater also for loss and substantial delay. The proposed targets are shown in the table below (for comparison purposes the 2009/10 target is also being shown):
|
Quality of Service Targets |
||||
|
2009-10 |
2010-11 |
2011-12 |
2012-13 |
|
|
Inland Mail Products |
D+1 |
D+1 |
D+1 |
D+1 |
|
Local Ordinary Mail |
93% |
93% |
94% |
94% |
|
Bulk Mail |
93% |
93% |
94% |
94% |
|
Registered Mail and Parcel Post |
97% |
97% |
98% |
98% |
The MCA is also making proposals in relation to the code of practice (“Committed to Customer Care”) published by MaltaPost plc and for the latter to submit a more detailed annual report on the complaints received including any emerging and recurring issues and actions taken to correct them.
The consultation document can be accessed through the following link: http://www.mca.org.mt/newsroom/openarticle.asp?id=903 . The consultation period will run till the 17th September 2010.
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JOE INGUANEZ
Aug 19th 2010, 01:06
I find strange that I hardly ever receive post on Monday!!!!!
Can the MCA please define the term "bulky" because Maltapost seems to have diiferent interpretations.... Is the postperson supposed to know when a book does not pass through the letter box?
T Camilleri
Aug 18th 2010, 13:13
This is the crap service that we are getting since the post was privatized. Increased costs, less workers, shoddy service including unfair competition with other shops because the post offices have become a veritable stationery including paying of bills and exchanging coffee jars.
When it was a government department we could post a letter before 7 am and it would be delivered the same day whether in Malta or in Gozo. And now we have Maltapost talking of raising its target to have a next day delivery.
A Calleja
Aug 18th 2010, 19:51
@ T Camilleri
Never had any problems with my mail, past and present.
When it was a government department inefficiencies were paid off from our taxes to get your mail delivered. Now it's a private entity, makes good profits and doing the same and a better job with a smaller head count.
Read the foreign news and you will realise that very few postal organisations are making ends meet.
H Schembri
Aug 18th 2010, 13:08
Maltapost has definitely been revamped these couple of years. Received inland mail within the expected time.
Vince DeBono
Aug 18th 2010, 13:07
Is this not 'getting back to the good 'ol days? Maltapost is simply underperforming. MCA wants the service back to where it was.
Speed is ok. I would personally simply want MY LETTERS ARRIVE IN MY POSSESSION. Quite a few do not ! Pleeeease MCA
George Cassar
Aug 18th 2010, 17:03
You are right Vince DeBono. I've also had my mail delivered to other persons and other persons mail delivered to me. I always give the mail to the person concerned because I wouldn't want to risk giving it back to the post while others have given me my mail delivered to them, but can I be sure that the same happens with all my mail?
gcForte
Aug 18th 2010, 12:44
How much these targets are going to cost us ? Because it became a habit, that first they tell us about the improvement, then they tell us that they have to invest !!** lot of money to give us this service. Ma nafx ghalfejn ma ninvestux fl`industrija tal banana. Zgur li nghamlu success.
ABORG
Aug 18th 2010, 12:28
i am sorry to note my inland post fell within the remaining 7% of the service targetted :(