GO sets up new Network Operations Centre

GO has set up a unified Network Operations Centre (NOC) that allows viewing, control, monitoring and management of its entire network infrastructure from this one location.

Managed by a trained team of support technicians and operating round the clock, the NOC is designed to identify and solve any kind of network irregularity that could crop up at any time.

"The new, high-tech monitoring centre, based at the GO offices in Marsa, is equipped with powerful hardware and software tools and is well-positioned to serve GO's growing community - particularly corporate customers - and provide them with the most dependable customer support and value-added communications solutions for years to come," GO said.

"GO's new NOC boasts sophisticated network management, monitoring and analysis tools enabling all faults to be recorded and handled promptly and efficiently by a team of technical specialists. The site is fully equipped with visualisations of all networks being monitored, workstations at which the detailed status of the network can be seen and the necessary Network Management Systems to manage the networks. In addition, the centre's set-up is supported by a disaster recovery site that ensures NOC support is always available"

Another key function of the NOC team is to liaise with other national and international telecom operators and communication services providers in order to diagnose faults that do not originate from GO's networks.

Speaking about the strategic move to a new unified NOC, Kelvin Camenzuli, GO's Senior Manager, Video and Network Operations Centres, described it as: " a statement of our commitment to network reliability and quality customer service." He said that increased capacity and equipment-upgrades resulted in faster response times, quicker problem resolutions and constant, secure services.