Online retrieval of Melita passwords

Customers who forgot their Melita password can retrieve it online through a simple and secure procedure.

By logging on to my.melita.com and clicking on the 'Forgot password?' link, subscribers will be asked to enter the e-mail address used to register with My Melita and to select the secret question used during registration.

Once the correct answer to the secret question is submitted, a link is sent to the customer's e-mail address, and on clicking this link, the customer is asked to enter a new password.

The My Melita web portal offers all customers an easy way to manage services without leaving their home or office. My Melita includes a secure system, providing customers with a single user name and password to allow full management of all services in their Melita account. The portal also provides up-to-date itemised billing, helping customers be more in control of services, be it internet, television, telephony or mobile, and also get a better understanding of their bill.

Through My Melita, customers can check their account balance, pay bills, buy mobile credit, view pending and past invoices, view up-to-date internet, mobile and fixed telephony usage, and even send eight free SMSs per day to all Melita mobile numbers.