Two-pin or three-pin plug?

Q: I recently purchased a kettle from a local household store. When I got back home and was about to use it, I realised the plug was a two-pin one. Is it not EU law that the store is meant to give me an adaptor free of charge when this happens? A: Yes,...

Q: I recently purchased a kettle from a local household store. When I got back home and was about to use it, I realised the plug was a two-pin one. Is it not EU law that the store is meant to give me an adaptor free of charge when this happens?

A: Yes, consumers who purchase electric goods with a two-pin plug are entitled to either have the plug changed or be given an adaptor. Consumers should not incur any extra charges for this.

If the store refuses your request to a free adaptor or to change the plug, I advise you to report this shop to the Market Surveillance Directorate within the Malta Standards Authority on 2395 2000. This directorate is, in fact, responsible to ensure that only safe products are placed on the market.

Sign up to our free newsletters

Get the best updates straight to your inbox:

You can unsubscribe at any time by clicking the link in the footer of our emails. We use Mailchimp as our marketing platform. By subscribing, you acknowledge that your information will be transferred to Mailchimp for processing.