Updated: Vodafone's service restored

T.gauci

Jan 2nd 2010, 17:16

i thought this provider died long time ago

Ninu Camilleri

Jan 2nd 2010, 16:56

Meta tal Voda u tal Go se jtuna xi haga ahjar ahna li nuzaw il-cards, mela mhux flus wkoll nonfqu ! min ihhossu komdu juwza il-card flokk joqghod jircievi il-kont ma ghandux iggawdi min Sms bxejn u affarijiet ohra bhall min ghandu kuntratt!!! ????Sa fejn naf jien il-kumpaniji izzomu rendikont wkoll ta kemm tonfoq f cards, ghax kieku ma joqghodux iccemplulek kumpanijji ohrajn biex taqleb maghhom u jiffitawk ! Pls hudu hsieb !!!!

steve bajada

Jan 2nd 2010, 07:03

dear all,
as a paying customer you deserve the best ,as well i my self use GO as a service and still like you all had complaints that is why i changed . this does not mean that VODA is not good but sometimes we need to change to check and gain from competitions .adding to this it doesn't matter whit whom you are these things can happen all the time like the power cuts we had two months ago rise in fuel rise in cost of living but these are not that critical no ? NO ONE COMPLAINED ABOUT OUR REAL LIFE SITUATIONS AND THE MOST ESSENTIAL THINGS AM I RIGHT ? so a technical fault remains a technical fault but when it is something more damadging thats ok where we have to say (so LE MHUX XORTA is the motto for 2010). as well vodafone offers the free smses and mmses on the web site like GO so at least in an emergency one can use that for any emergency purpose . lets not make this an issue and lets look forward to get out PERFECT WORLD .happy new year and may god bless you all.

beppe CAmilleri

Jan 2nd 2010, 05:49

\\\imma kif kulhadd igerger ghal xej qed tamlu frattarija ghalxej min jitlob kumpens u min hekk, Mela il voda inflibbli L-apparat qad ma jiqaf apparti min hekk flahhar tas sena gili jkun hemm congestion bil ammotn ta calls u sms ,qatta ma insejtu titopjaw il mobile u ma stajtux tibatu sms ? Ahna POPLU DEJJEM GERGER qatt ma ahna kuntent

Happy New year

c camilleri

Jan 2nd 2010, 00:33

uwejja guys.. chill out... i have been a vodafone customer for years and this is the FIRST TIME that this has ever happened.
as well said by Edward Vella i guess you have never opened the terms and cons page on each providers website which clearly states that service cannot be guaranteed always 100%.
and for those of you who say that they need to be compensated, y compensated? lol i dont think you have used ur fone during the down time so no money spent.. btw, how much do u spend each month?
unfortunately for those who dont have any idea of what technical problems mean will obviously comment from their backside. have u ever used a pc today, and the day afterwards it just wont start? well ask the pc for a compensation then! well unfortunately some problems cannot be foreseen, and if it could have been foreseen im sure this would have never happened! as said before, Vodafone was the one to lose.

Edward vella

Jan 1st 2010, 13:49

If you sign up with any company, you agree to the terms an conditions and in it voda just like GO Nd any other company Safeguard themselves from such problems. So ironically you people who complained proved you don't read these prints yet you complain to what you agreed to

Ernest Vella

Jan 1st 2010, 10:21

Naccettaw l-apologija basta minn bata' min dan il-qtugh jinghata re-fund - hekk tassew jimxu kumpaniji serji

James Genovese

Jan 1st 2010, 10:12

@ A.Zahra

qabbistilna demgha ;)

C Falzon

Jan 1st 2010, 09:13

Even if Bay Mobile was still around it would very likely have been out of service as well (depending on what exactly the fault consisted of) as it used the Vodafone infrastructure.
I wonder if any Red Touch customers were also hit by this problem as they are also almost entirely dependant on the Vodafone infrastructure.
I suppose they also have a prepaid service, though I'm not sure.

Anna Farrugia

Jan 1st 2010, 03:13

In a civilised world you should be compensated for bad service and a bad apple. Let us not start another year with the phrase 'mhux xorta' LE mhux xorta !!- you paid for the apple and the service and you deserve the best!! Having said that Vodafone is one of the few companies on the island who will write to you to apologise for any lack of service.

Happy new year to all including Vodafone - but lets starts the year with some self esteem - we deserve the best! so LE MHUX XORTA is the motto for 2010

Peter Shaw

Jan 1st 2010, 02:50

@A Cachia-Bay Mobile falliet ghall-informazzjoni tieghek !!

K.Falzon

Dec 31st 2009, 23:34

Frances McIntosh,

you do not even need a sim card to contact emergency services. You can dial 112 from any mobile phone, even without a sim card inserted.

E. Sciberras

Dec 31st 2009, 21:42

Get a life all of you, dejjem tridu ssibu ma xiex taqbdu....Ma serqitx il-flus minn butkom bhala kumpanija u wara kollox liema kumpanija toffri li garanzija li dejjem tkun 100% ??? Kull kumpanija jkollha down time taghha. Nies li Malta bikom tibqa mitt pass lura, ghax hlief tikritikaw ma tafux, u suggerimenti ma tafux tghaddu meta kumpaniji bhal Vodafone ghandha Customer Service fejn tilqa l-ilmenti taghkom u mhux taghmlu bhac-cawl u tigu tikkritkaw hawn hekk...

Is-Sena t-Tajba lil kulhadd.

Deo Catania

Dec 31st 2009, 21:13

Kemm se taghmlu ghageb, vera nies tad-dwejjaq.

Dorianne Caruana

Dec 31st 2009, 20:55

All of you get a life and go out and celebrate!!!

Frances McIntosh

Dec 31st 2009, 19:58

I am one of those customers and I still have no service since trying to send texts to my family yesterday. I have been a customer for hears and am frustrated and annoyed that my family in Whangarei are not able to contact me as I have no service and visa versa. I find this very serious as I saw an accident last night at 2pm and had no service to report this. What if someone needed help? This is beyond rediculous 4 hours than why have I still got no service?

vince agius

Dec 31st 2009, 19:48

POWER (LESS) TO YOU....VODAFONE !!!!! u ejja ma gara xejn !!!! mur ara b'daqsekk !! is-sena t-tajba lil kullhadd !!!!!

G Darmanin

Dec 31st 2009, 19:37

ACachia, Bay Mobile stopped their operations 6 months ago!

Ron Saliba

Dec 31st 2009, 19:25

The ones complaining here clearly do not know how this stuff works. Maybe when u have something broken in your home you should demand compensation to yourselves!

The biggest loser in all of this is vodafone cos it has lost profts during the interruption. Now if you cannot spend 4 hrs without a mobile, you should really get a lof cos Life is NOW!!

PS: I am not a vodafone customer, still the complaints are utter ridiculous.

Now i DEMAND compensation from enemalta for power failures, for TVM for the 'niskuzaw tal qtugh ta trazmisjoni'. Heck, i even want compensation from the greengrocer up the street cos there was a bad apple with the delicious ones i bought.
Now i'll go to have some fun for nye and if someone dares to talk to me in an unfriendly manner, i ll demand compensation from him too!!

Franco Farrugia

Dec 31st 2009, 19:08

So, some of you here think that a service cannot be disrupted ever???? Is that what you think? I would like to see these people working impeccably! Without ever an error or mistake! Happy New Year to all!

c camilleri

Dec 31st 2009, 19:06

Don't you all people think that vdafone has already given a very good compensation of eur32000 during istrina to the less fortunate?

D Cutajar

Dec 31st 2009, 19:06

@ C Gatt

Very well said. Maybe the new year's resolution for the moaners should be to get a life!

Happy New Year to all!

Adrian Aquilina

Dec 31st 2009, 19:02

@ A Cachia
Are you living in Malta?? Bay mobile called it a day months ago. As for Melita, try to contact their customer care, maybe you'll get a reply when we'll start having white Christmases.

C Gatt

Dec 31st 2009, 18:58

PS @ all the moaners out there. Get a life! Yes its inconvenient , but as Dick Cheney once said 'stuff happens', and that 'stuff ' was kids being killed. So get some perspective will you. And for those of you who had real emergencies and were caught out my sincere sympathies. The rest of you : have a Happy New year, but less grumbles on the comments page please! :)

M'Anne Spiteri

Dec 31st 2009, 18:58

life is now...erm..later :)

sry couldnt resist... :)

A. Borg

Dec 31st 2009, 18:55

A Degiorgio,
Tieghek huwa fault personali u ma gewx affettwati il-pre-paid customers kollha!

C Gatt

Dec 31st 2009, 18:55

Er I think you mean technical fault resolved.If the fault were restored then it would be back, and that is 'very inconvenient'! :)
Happy New Year!

Acachia

Dec 31st 2009, 18:51

@ A Degiorgio...

Get another fixed line... halli qatt ma jkollok problema. Jien hekk ghandi and i dont regret it.

Its easy to change service providers if they dont provide the service you are paying for. Why remain loyal to them if they are not loyal to you....

A Degiorgio

Dec 31st 2009, 18:42

@ ACachia

Anzi erba' sighat ma huma xejn hdejn tlett ijiem minghajr servizz tat-telefon tal-kumpanija GO.
Jekk irrapurtajna l-hsara ghaxar darbiet, ftit. Kull darba li ncemplu jghidulna li jafu bil-hsara u li gejja minn naha taghhom u qed jippruvaw jirrangaw mill-aktar fis.
Qalulna li poggew l-ilment bhala wiehed urgenti... u s'issa diga t-tielet jum. Allura kieku ma kienx urgenti, kemm kien ikollna nistennew?
Tal-misthija!!!

A. Borg

Dec 31st 2009, 18:39

Luke Buttigieg ,
Still they have to compensate their subscribers with what has happened .Most probably it was not their fault but still to have no service for hours not minutes on New Year's eve is something that needs attention.
Try and settle a bill for their service a bit late and they will charge you for that delay. They don't care if you were ill ,abroad or bankrupt!

ACachia

Dec 31st 2009, 18:14

4 hours without service.....

Sorry Vodafone... your apology is NOT accepted.

Vince DeBono

Dec 31st 2009, 18:07

LIFELESS is NOW !

ACachia

Dec 31st 2009, 17:59

@ M Buttigieg / Luke Vella and all of you who think that we should not complain....

I personally think you are Vodafone BRAINWASHED !!!

Who do you think you are to tell me not to complain if i am paying for a service. It just goes to show that you guys have never paid for services outside of this tiny Island. Yes, we should get compensated and Vodafone should have some sort of backup if they dont want to give compensation.

Hey guys, we have Melita, Go Mobile, MTV Mobile, Bay Mobile etc.... Beging 2010 on a good note...change service providers !!

Chris Fenech

Dec 31st 2009, 17:12

@ Sarah Gauci

Coincidentally tonight we will have a blue moon!

Luke Buttigieg

Dec 31st 2009, 16:55

Completely agree M Scicluna! Stop moaning and groaning it's the first time it's happened in ages and technology just goes haywire sometimes, sure they're doing all they can.

Sarah Gauci

Dec 31st 2009, 16:43

@P. Muscat- Yes, you are right. They should foresee these problems before they occur, because this is not news. Such problems have occured on other peak days too.

@M.Scicluna- I hardly ever complain about anything and I"m not into politics. Therefore I think that there is nothing wrong if I complain once in a blue moon!

m scicluna

Dec 31st 2009, 16:18

As soon as anything goes wrong on this island it's Shame this, and Compensation that. It's not LP or PN that is sending this nation to the dumps, it's all you lot who need everything spoon fed to them otherwise you throw a tantrum.

Raphael Zammit

Dec 31st 2009, 15:54

Uwejja, these things happen with everyone, vodafone's turn today, ma nahsibx li ferh u ghaxqa taghhom li grat! Hopefully it will be resolved soon and everyone can happily celebrate a happy new year's eve!!

To All, i wish you the best for the coming year!

Mario Sciberras

Dec 31st 2009, 15:54

and they al say "LIFE IS NOW" rofl

Jacqueline Vella

Dec 31st 2009, 15:44

Just a small clarification dear Vodafone. The problem is not only when trying to call Vodafone numbers only. All smses and calls are being affected.

Jacqui Gatt

Dec 31st 2009, 15:44

@ Charmaiine Magro

I had the same problem but I called 247, gave in my top up card details and customer service topped up for me within minutes..

Matthew Dougall

Dec 31st 2009, 15:44

Yeah I tought it was my mobile, stayed switching it off and on for several times, But i will not complain becuase vodafone offers a really good service all year round and problems rarely occur...

Happy New Year Everyone :)

A Zahra

Dec 31st 2009, 15:41

To all

Rest assured that Vodafone has always been at the forefront in hearing to the plight of it's customers , in delivering outstanding value to it's customers and in fullfilling it's social responsabilities.
Unfortunately such problems as with all technology do happen.
I am more than 100% certain that all involved are working relentlessly to have this issue resolved as soon as possible despite the fact that most involved would have liked to enjoy the end of year festivities.

P Muscat

Dec 31st 2009, 15:41

Am I right to say that on peak days like today, Christmas day, election day etc we encounter these difficulties with our service providers?

Reuben Abela

Dec 31st 2009, 15:19

how unlucky :-)

Sarah Gauci

Dec 31st 2009, 15:15

Ian Vassallo, just like you I thought that there was something wrong with my mobile phone. We should get compensation!! This is not right any day, but especially today!

a darmanin

Dec 31st 2009, 15:04

Thank you very much for the inconvenience......Hope 2010 will be a better one for the Vodafone customers....Happy New Year!!!!!

charmaine magro

Dec 31st 2009, 14:54

And listen to this... credit finished?? Lump it. If you buy a topup card, and try to call the number, its not working.. if you try to top up online, the server is not working. Great!! I am presently mobile -less. I wonder if vodafone are going to compensate their customers for this huge inconvenience on New Year's eve????

Ian Vassallo

Dec 31st 2009, 14:38

it happened to me, i taught it was my mobile :( ....i hope it will be ok by tonight!!

Chris Sultana

Dec 31st 2009, 14:36

NICEEE....... THANKS VODA... HAPPY NEW YEARRRRR!!!!!!!!!

Jason Falzon

Dec 31st 2009, 14:03

Brilliant!!