Saturday, 7th November 2009

Applications for cancelled flights refunds

Mario Agius, St Julians

I would like to address this letter to any Efly passengers who, like me, had their December 10 and December 13 flights cancelled, and inquire whether they have yet received the refund for the ticket paid, since I have not. I even tried to contact, without success, the customer care unit of the airline.

I would like to take this opportunity to ask to which body in Malta I should refer so that they can officially process my claim to have my money back.

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Comments

Rose Agius (1 week, 5 days ago)

Contact Ms Odette Vella odette.vella@gov.mt..she will take your case. I have the same problem for a flight booking on 8th Dec. Efly have an office at 55, Mensija Road, San Gwann....they will nto give you the cash if you booked on line. They will give you a contact tel no. in Sicily.
Ms Vella has a column every Sunday on the Sunday Times...re Consumer Affairs. Go to the Consumer and Competition Division, Office of Fair Trading, Cannon Road, Sata Venera.