Mary Griffen, Marsascala
Customer satisfaction (2)
We recently travelled by Air Malta to Paris Orly and wish to compliment the company.
The cabin crew members were excellent, the flight smooth, with information provided clearly by the captain.
The snacks were hardly snacks... more like full meals! A hot breakfast on the flight out and a hot dinner on the return flight, all most efficiently served with a smile - so very different from the last flight we made with BA, an airline we used to enjoy.
Congratulations to Air Malta.
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Maria Vella
Oct 28th 2009, 14:50
I must be really unlucky with Airmalta. It seems that the lack of service is reserved every rare time I have to use the airline (normally I travel with Lufthansa) The staff I get on my flights are a far cry from the smart looking people I expect on an aircraft, food is not exactly very edible, seats are tightly crammed together, etc etc. Just my luck but I really do not bother much since the German airline treats me in a way that keeps me wanting more of it every time.
Kieron O'connor
Oct 28th 2009, 14:27
You got what you paid for, Excellent.
I on the other hand prefer a cheap flight and a snooze, thats why I fly Ryanair.
I get what I pay for too.
Malta should be congratulated for allowing consumers to chose.