Poor customer service at the library

Very recently I was introducing a young person to our Biblioteca. Before leaving I wanted to buy some worthwhile literature as a remembrance gift of the visit.

Halfway on the main staircase, on your way out, there is a closed door marked "Administration" with a Victorian door knocker. I was told that I could get what I wanted from there. I had to knock twice, very loudly, before the door was opened. In the fourth room inside, a small group of employees was sitting around a table with a soft drink on the table. None of them was very eager, let alone alert, to attend to my needs and give me assistance. I did my utmost not to lose my patience in front of my young guest.

I am deliberately refraining from mentioning the day and time of this shoddy service. My message is not intended to bring employees to book but to make sure that when a service is being offered, the open door policy is a must and those who are responsible to give a service should be courteous and, above all, well trained to do what they are paid for.