Two e-Government services get Good Practice label

Two of Malta’s e-Government services have been awarded the Good Practice label in recognition of proven credibility, excellence and scope of research, by the European Commission.

They are the recently revamped customer care system and the highly used vehicle registration and licensing system, Malta Information Technology Agency (MITA) said.

The customer care online system (www.servizz.gov.mt) allows citizens to request information, give comments, offer suggestions or lodge complaints about public services and local/central government.

The vehicle registration and licensing system (www.vehicleregistration.gov.mt) allows motor vehicle agents, dealers as well as the public a number of services related to vehicle registration.

Since its launch in 2008, it has managed to attract over 35 percent of all vehicles to be registered online.

MITA said that another two of e-Government services are nominated finalists for the European eGovernment Awards.

This European Commission competition promotes best practices and recognises the most innovative electronic solutions that public authorities in Europe have developed to facilitate citizens' and business' access to public services, reduce administrative burdens and increase public administration efficiency.

The finalists are the IR Services On-Line (www.ird.gov.mt), which provides an array of Inland Revenue services that enable taxpayers and tax practitioners; employers and notaries, to submit their tax and social security obligations over the internet. D

The other finalist is the Malta Environment Planning Authority (MEPA) e-Applications (www.mepa.org.mt) that provides the public, architects and consulting bodies access to electronic documents and correspondence on applications, registrations and notifications.

The awards ceremony is on November 19 in Malmö, Sweden.

Since 2003, a number of Malta’s eGovernment services have been recognised as Good Practices and others have qualified to the finals.