Melita invests €50m, plans more
Picture: Melita plc.
Melita has concluded a €50 million investment to enhance its communications network with next generation technology in international connectivity and mobile communication.
The company said today it is now planning further expansion across its four areas of services: television, internet, fixed-line and mobile.
"New investment programmes planned to kick off in the next months will enable the company to develop powerful new products which will continue to place Melita and the Maltese Islands at the forefront of practical applications of advanced communications and home entertainment technology," the company said.
It said its Internet customers could now opt for super fast internet speeds of up to 50Mbps while the minimum entry level speed on its cable internet has been raised from 2Mbps to 5Mbps. Melita completed these upgrades by mid-August on a complimentary basis to all its customers to mark the completion of the €10 million fibre optic submarine cable project connecting Malta to the rest of the world.
Earlier this year, Melita introduced a fully fledged third-generation-only mobile network across the Maltese Islands and introduced a tariffs structure which, it said, challenged the high prices charged for mobile usage.
The company was set up 17 years ago and was recently able to draw on foreign experiences gained by the various international shareholders which currently own the majority of the Company. Melita's current shareholders, GMT Communications Partners, M/C Ventures and BlackRock Communications, are all specialised investors in media and telecommunication assets.
Melita provides cable television services to over 100,000 families and businesses, cable internet to over 50,000 users, over 55,000 fixed telephone lines and mobile communication to more than 25,000 subscribers who joined Melita mobile in the first six months of operation.
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Gianni Xuereb
Aug 21st 2009, 16:41
@J. Mamo: agreed 100%
Fabian Mizzi
Aug 20th 2009, 17:29
As most have already said, Melita needs to invest heavily in its customer care. I sent an email through the company's website on Friday 07-Aug-09 and till today, almost 2 weeks since I sent the said email I have not received a reply, not even an acknowledgement !!!
I am eagerly waiting for my contract to expire to change my mobile provider since I cannot say I am satisfied with the service provided by Melita. Unfortunately the company seems to be indifferent to the various complaints by customers regarding its various operations. I was hoping that the mobvile operations would be different from the rest but I was wrong, Mia culpa but I will never trust Melita again.
J. Mamo
Aug 20th 2009, 16:34
Well, they need to invest 50 Million in customer care
Debono D
Aug 20th 2009, 15:49
Melita should invest a good chunk of that money into training their staff how to issue bills without mistakes (always in their favour). I was a client since Melita was setup, and the number of times that I had to call and query the bill are outrageous. The responce that I got from billing was that I was wrong, and this is when I was charged for the month of July but I had stopped the service in mid June. I even gave the clerk the number of the receipt that I was given when all the equipment was collected. Where Melita staff gets their customer care is a mystery. Not to mention the marketing......... sending a leaflet asking clients that if I want to continue enjoying their service I have to start paying extra, otherwise my package will be reduced to a lower one.
Really............invest some of this money to get your house in order, before you loose more clients.
Ex CLIENT (Thank God)
Antoine Grima
Aug 20th 2009, 15:48
IF I HAD SPEND 50M I'D BE VERY DISSAPOINTED IN THE RETURN I WAS GETTING.WERE I LIVE I HAVE NO MOBILE PHONE COVERAGE WHAT SO EVER.WHAT KIND OF A SERVICE IS THAT?I HAVE PHONED TO COMPLAIN AND WAS TOLD THAT THE MANAGER WILL BE PHONING ME BACK.THAT WAS 3 WEEKS AGO AND I'M STILL WAITING.I AM GOING THROUGH WITH THIS SO THAT I SEE WERE IT WILL LEAD TO BECAUSE I AM FINDING IT HARD TO BELEAVE THAT IN THIS DAY AND AGE THESE THINGS STILL HAPPEN.I AM PAYING FOR A SERVICE THAT DOES NOT WORK
Byron Camilleri
Aug 20th 2009, 15:43
Jghamlu figura isbah tal-Melita kieku jinvestu ftit fil-customer care. Trid mill-inqas 20 minuta kull darba sabiex forsi jirnexxilek tkellem representitive min taghhom!
JC Mifsud
Aug 20th 2009, 15:20
1) We can also mention the increase in price for the sports channel, which from last year it went up to €5 more, as well as poor customer service.
A. Tabone
Aug 20th 2009, 15:13
No matter how much Melita invests... every time that I try their services they always impress me with disastrous customer care..
The first time I got internet was about 8 years ago, and the bills where always incorrect... obviously had to switch to other ISP since they never fixed it until years later.
The second time I tried their internet, my internet speed would become disastrous between 12am-6am... after a few months happy with the service. Obviously they didn't care so I had to remove it.
Now just recently I tried their mobile phone service. It took ages for them to port my number!!! After 3 promises of different dates that my number would be ported I sent an email asking them to forget the portability because I wanted to remain with my current provider. For a change I was ignored. The mobile service was very poor when indoors... although I reported the problem they again ignored me.
Disaster ! Disaster!
Tonna J.
Aug 20th 2009, 15:09
Qabel ittellgha fuq trid tara li jkollok il-pedamenti sodi.
Francis Cassar
Aug 20th 2009, 14:13
I have been trying since 8 a.m. to topup a Melita mobile number online. After I enter the Credit Card Details I get a message stating "We have technical problems". I phoned customer care a few times and six hours later they still have technical problems. The mobile service overall is not bad but I complained that there is absolutely no coverage at Wied Iz-Zurrieq and Dwejra (Gozo). Customer care say their technicians are working on it. I hope they solve this problem soon. I also suggested 3 months ago that they enable the sending of SMSs to other networks from the mymelita website. Right now you can send up to 8 free messages to Melita numbers only. They should enable the sending of SMSs to other networks (against payment of course)
simon amato
Aug 20th 2009, 14:10
unfortunately i did the mobile contract and i'm not satisfied. i am using another sim card in fact!. i even chanced the hello and onvol and start using GO. i don't care and i don't want to hear nothing about melita. poor customer care too!