Replacement and delivery charges

Q: Eight months ago I purchased a corner-shaped sofa from a local retailer and was charged €60 for delivery.

The sofa has developed a fault and the retailer agreed to replace it. Would I have to pay another delivery charge for the replacement?

A: Since the retailer has admitted that the sofa was faulty and accepted the responsibility for the replacement then it is the company who should pay the delivery charges. This expense is part of the replacement of faulty goods that is covered by the Consumer Affairs Act. The Act also specifies that the replacement should take place within a reasonable period of time and without causing you any significant inconvenience. This same rule applies when any form of repair is carried out.

Since in your case the first six months have elapsed, the retailer could have decided to dispute your claim, and then it would have been up to you to prove that the sofa was defective at the time of purchase. But fortunately this did not happen.

This shows that the retailer has good customer care and aftersales service.