Weekly consumer tips

• When passengers are denied boarding, the airline is obliged to provide compensation. • Volunteers are entitled to benefits which they have to negotiate with the airline. • Passengers who are denied boarding against their will are...

• When passengers are denied boarding, the airline is obliged to provide compensation.

• Volunteers are entitled to benefits which they have to negotiate with the airline.

• Passengers who are denied boarding against their will are entitled to assistance and compensation, as if their flight has been cancelled.

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