Hours of queuing at ADT licensing office

I think I speak on behalf of the hundreds of people (including many new and used-car dealers) who over the past months have been put through hell.

I am referring to the ridiculous state of affairs at ADT's licensing office. No amount of excuses will justify the total disorganisation at this department. Numerous letters, articles and blogging on The Times website have led us nowhere.

Our complaints and grievances are completely ignored, our telephone calls remain unanswered. Overworked staff are now blaming mismanagement by their superiors. Where do the chairman, the CEO or the LTD manager feature in all this? Who is in charge? Who do we speak to? Letters to the ADT (even via The Times) are ignored, as are the persistent reports on this newspaper. If that is not the epitome of arrogance, I do not know what is.

The ministry's continuous list of excuses are nothing but eyewash and an insult to our intelligence. Hundreds of people queue up for hours on end, in the heat of summer and bitter cold days, most of whom are then refused service for some inane reason. Nothing but delaying tactics are the order of the day. To add insult to injury, we hear reports of "certain" car dealers being handed tens of completed transfers when we are told that the maximum is three. If this is correct, then an inquiry is called for.

After a whole year - that's right, one whole year - of being taken for the proverbial ride and numerous empty promises, I think it is high time that someone is held accountable for all this. These are supposed to be responsible people being paid very high salaries from our taxes but they have not delivered despite the minister's promises a year ago.

To think we used to complain under the previous Administration that we had to wait a couple of days to register a car, or an hour to transfer one. Frankly those were the good old days.