Vodafone to direct submarine cable traffic to GO because of works

Antoine F.Zammit

Feb 3rd 2009, 22:10

My whole point is.. Damage is at a vodafone cable.. And onvol customers are the one which suffer most!! They should plan their strategies better I think. And if they don't the least we can do is shift, go to another provider! And stop the B.S pls!

Antoine F.Zammit

Feb 3rd 2009, 22:07

look.. i am a melita client just paid my onvol bill... and i need to access online course material, and I CAN'T!!! Issa, As I see it vodafone are smart enough by having a contingency agreement with GO, as it happened the other way round as well, so vodafone and Go clients should not experience reduction in the quality of service, as I think its the case. BUT damn it Onvol clients do!! i am suffering a lot with the current situation and it is a disgrace that Melita after flaunting that they have launched their mobile service now offer this crap against high, very high buck. Next month I will be shifting for sure!!!!

Jacob Borg

Feb 2nd 2009, 20:50

"We do not anticipate reduction in quality of service whilst the works are on-going."

I'm sure all Melita internet subscribers will beg to differ!!

f vincenti

Feb 2nd 2009, 20:23

where does Melita fit into all of this? Clients are experiencing 'down-time' tonight as a result of on-going repairs to the cables.

I wonder what sort of rebate or complimentary offer to make up for the inconvenience awaits the unlucky ones. definitely a reduction in the bill for the hours that the use of the internet was unavailable, is in order..... but i dare not hold my breathe

Karl Mercieca

Feb 2nd 2009, 17:26

This is unbelievable, and don't swallow any of the tripe you have been fed.

"We do not anticipate reduction in quality of service whilst the works are on-going. Every effort will be made to minimise the duration of the maintenance works,” said a Vodafone Malta official."

Do not anticipate any reduction in quality of service? Explain my horrific internet speed I have been having since late last night and all of today please. Vodafone can go and get stuffed, their quality has spiraled uncontrollably down the drain and into the slums. I pay for other online services with paid for subscriptions that require at least decent internet and stable and relaible customer service.

I am just happy this has been explained through the Times of Malta, because I cannot even access the website, as it has been disabled due to massive badwidth consumption caused by their new service and the fact that they have repairs on their blessed cable.

I am not getting a cent's worth for this service, I'm sorry.

Andrew Gatt

Feb 2nd 2009, 17:24

As I write, we are experiencing a massive slowdown in our internet connection. We are a web-based operation and it is IMPOSSIBLE to work under these conditions. Made the usual call to the usual number - 27272727 - as usual, it took 32 minutes to be informed that:
a) Connectivity is down (gee, whaddayaknow!)
b) The service "should" be back to normal on WEDNESDAY.
c) All team leaders (read: supposedly-customer-care-people) "are in a meeting"
d) If I leave a message, someone will call me (sorry, been there, heard that - Melita has NEVER but NEVER EVER returned any calls).

WHAT AN ABSOLUTE DISGRACE. Paying top dollar for this? Bad service and lousy attitudes?

Paul Barrett

Feb 2nd 2009, 17:14

I wonder if that is the reason my "10 Mps" connection is recording a download speed of around 285 kps. No mention of how long this "service to clients will not be affected " will last :-(